Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Military encouraged to apply.
Job Description Pay Rates Starting between: $85,000 / year
POSITION SUMMARY: The Transportation Supervisor is responsible for the daily supervision of assigned fleet and equipment; daily dispatch, personnel, customer service, and compliance with health, safety, security and environmental regulations.
ESSENTIAL DUTIES & RESPONSIBILITIES: Supervise drivers: Lead team of drivers including performance, workload management, and recruiting, training, hiring and disciplining decisions. Manage overtime in alignment with Company objectives. Verify available hours of service with supporting employee schedules and confirm accuracy of time keeping and payroll documentation. Troubleshoot calls from drivers, serving as primary point of contact.
Safety: Manage and escalate Accident and product contaminations, spills, and other emergencies reported by drivers to appropriate operations leadership in compliance with SC Fuels environmental, health, safety and security guidelines.
Dispatch: Schedule vehicles and drivers in a way that optimizes company resources. This will consist of deliveries, including assignment of drivers to trucks and trucks to routes, to maximize operational efficiency, customer satisfaction, and overall profitability in adherence with safety requirements. Manage schedule changes (due to driver absences, business changes, and/or vehicle maintenance) and adjust assignments/routes accordingly, communicating changes to appropriate operations/sales representatives. Provide dispatch support on assigned evenings, weekends, and holidays, managing emergencies and directing response efforts when needed. Review and analyze previous day's deliveries to ensure routes were adhered to and efficiency levels were met/exceeded and log and report emergency delivery details.
Fleet Maintenance and Authorizations : Coordinate vehicle maintenance with mechanic team based on driver feedback and regular maintenance schedules to ensure fleet is maintained with federal, state and DOT regulations. Maintain proper paperwork with loading racks to ensure that all vehicles have the ability to load product.
Communication: Maintain open dialogue with appropriate departments about delivery related issues. Serve as key point of contact for operational questions from other departments, outside carriers sales representatives, drivers, warehouse team, and operations leadership on all delivery related inquiries. Answer questions from customers as needed, referring them to customer service and other sources
of information. Develop knowledge of customer order history and locations and apply this knowledge to daily routing and management of emergency situations.
Safety Meetings: Contribute to, assist and attend driver and safety meetings.
Orders: Review orders entered by customer service team and clarify/correct as required; create recurring orders in dispatch system. Check Web-based monitors for tank levels and generate delivery tickets if needed.
Work: Complete daily tasks in a timely and efficient manner and executes all reasonable work-related assignments as requested by supervisor.
Team Work: Works cooperatively, and contributes to creating and maintaining an environment of cooperation, pride, trust and group identity; demonstrates an understanding of broad team goals and works effectively with others to achieve goals; contributes positively to an open exchange of ideas and an atmosphere of open communication and team spirit. Demonstrates ability to build and maintain positive and productive working relationships across a broad range of people and groups. Considers and responds appropriately to the needs, feelings and capabilities of different people in different situations; is tactful, compassionate and sensitive, and treats others with respect; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Seeks advice/counsel of supervisor or other managers as appropriate.
Reliability: Consistently adheres to scheduled times for arrival, breaks, lunch, departure, and offline. Can be counted on to be at workstation and ready to receive customer calls at scheduled times, communicates requests for personal vacation time to manager with appropriate notice according to established guidelines.
Core Values: Keep company core values in mind when executing all job duties.
Performs other job-related duties as assigned by direct supervisor
Qualifications High school diploma or equivalent Industry-specific is preferred Some supervisory experience preferred Experience with hazardous materials, lubricants and dispatching is preferred Must have valid driver license and a good driving record Class A or B commercial driver license with HazMat and Tank endorsement preferred Must have working knowledge of Department of Transportation regulations preferred Must have working knowledge of warehousing and transportation procedures and policies preferred Must possess excellent communication skills, both written and verbal Must have a high level of accuracy and attention to detail Must possess excellent organizational skills and the ability to multi-task Forklift-certified preferred Must have working knowledge (advanced proficiency preferred) in Microsoft Excel, Word and Outlook Must be able to collaboratively work in a team environment Must be able to apply common sense understanding to carry out detailed instructions Must be able to deal with stressful situations while keeping calm Formal supervisory responsibility 36413
