What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No. 1 World's Best Workplace™ by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today… Do you want to have a Red & Yellow Experience? Do you want to join The Most International Company in the World? We are looking for Ambitious, Confident and Enthusiastic Customer Operations Intern to join our Network Operations team.
The main function of our Customer Operations Group is to support our Sales team in winning new business through solution design.
How YOU will be making an impact: Coordinate appropriate actions to complete customer solutions and retention Attend to Customer requirements/requests at the right time, applying the agreed processes to determine root causes and work with the Customer and DHL network to either resolve the identified issues effectively or raise issues to the next level of responsibility for additional action Identify key barriers/core problems and apply problem-solving skills in order to deal creatively with customer situations Assist with repeat service issues and ensure correct action Focus on process improvement to retain customers Specific projects will be determined with the intern based on the individual's experience, may include digitalization, process improvement, etc. We are looking for an energetic and enthusiast team player: Pursuing a Bachelor's Degree Rising Senior with a graduation date in 2024 or Spring 2025 Strong communication skills (written and verbal) Strong analytical skills Time management and organization Ability to work collaboratively with others in a team environment Attention to detail Knowledge of logistics industry (preferred) Microsoft Power Platform (preferred) Willingness to learn! DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
