Specialty Services Scheduling Coordinator West Des Moines, IA Monday-Friday 8:00AM-4:30PM Full Time Benefits Assist the Clinic Supervisor/Clinic Administrator with overseeing the day-to-day management of scheduling functions of the patient care team in providing quality, cost-effective patient care. Why UnityPoint Health? Commitment to our Team – We've been named a Top 150 Place to Work in Healthcare 2022 by Becker's Healthcare for our commitment to our team members. Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Diversity, Equity and Inclusion Commitment – We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.
Administrative/Clerical Support
• Coordinate provider and clinical staff scheduling operations to include:
- Develop work schedules and review and adjust staffing needs due to call-ins and patient volumes
- Responsible for training of staff in excellent patient relations and office policies and procedures using FOCUS values and as directed by the Clinic Administrator
- Accountable for providers/testing schedules
- Maintain provider changes and hospital call schedules
- Rebuild schedules as requested by providers and staff
- Schedule providers for outreach clinics and notify appropriate Administrative personnel if clinic is cancelled
- Maintain effective communication with front office experience specialist when changes are made to provider schedule
- Open/close provider schedules as required
- Work closely with EPIC Rebuild Team to create specialty schedules/templates
- Responsible for notifying answering service of all changes made to call schedule
- Track testing reading schedule for providers
- Schedule meetings on Microsoft Outlook calendar for providers
- Coordinate and process PTO request forms for providers to close out schedule once PTO is approved
- Block provider schedules as required.
• Coordinate residence program including student rotations.
• Assist the Clinic Administrator with completion of required employment forms in an accurate and timely manner and coordinating orientation and training programs for new staff members.
• Assist the Clinic Administrator with coordination of training needs for clinic staff.
• Assist the Clinic Administrator with day-to-day operations of the clinic such as ordering of supplies, preparing invoices for payment and ensuring patient payments are posted and deposited appropriately.
• Perform business office duties as directed by Clinic Administrator.
- Complete monthly stat reports for clinic Director
- Complete expense reports for providers
- Schedule and attend clinic/department meetings, stay current on checking, sending and responding to emails and regularly check information on the organization's intranet site for updates on organizational activities and programs
- Schedule and set up conference calls as required
- Cover front desk as required in the event of staff shortages or heavy patient volumes.
• Establish a mechanism to track physicians, providers and staff completion of mandatory licenses, permits, and training requirements.
- Track provider CME's
- Assist with provider credentialing as required.
Employee Development
• Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
• Establish effective mechanisms of communication with clinic staff, providers, patients and leadership to foster an environment of openness, trust, teamwork and staff development.
• Maintain regular and consistent attendance at work.
• Maintain compliance with Personnel policies and procedures.
• Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.
• Monitor environmental conditions in order to secure protected health information.
• Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
• Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
• Perform other duties as requested by the Clinic Administrator to facilitate the smooth and effective operations of the office.
Basic UPH Performance Criteria
• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
Education • Associates degree or equivalent combination of education and experience required.
License(s)/Certification(s) • Valid driver's license when driving any vehicle for work-related reasons.
Knowledge/Skills/Abilities • Strong verbal and written communication skills.
• Ability to take initiative and exercise independent judgment, decision-making and problem solving expertise.
• Knowledge of patient relation principles.
• Ability to work as a team member.
• Ability to understand and apply guidelines, policies and procedures.
• Writes, reads, comprehends and speaks fluent English.
• Multicultural sensitivity.
• Customer/patient focused.
• Critical thinking skills using independent judgment in making decisions.
• Knowledge of computer systems and applications preferred.
• Knowledge and experience with process improvement preferred.
• Strong interpersonal skills.
Other Use of usual and customary equipment used to perform essential functions of the position.
