Spa Director

About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description: Located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport, Snow King Resort Hotel boasts breathtaking views of the Teton Mountain Range and offers its guests a wide variety of activities and amenities. As Jackson's largest venue, Snow King Resort Hotel offers over 20,000 square feet of combined indoor and outdoor function space. Featuring 203 guest rooms and vacation luxury condo rentals.
Overview: Reflecting it's dynamic surroundings, Grand View Spa at Snow King Resort sets the tone for guests to re-energize their spirit and surrender to relaxation as they immerse themselves in a total sense of place and well-being. Grand View Spa offers a quiet escape where guests can relax, unwind and just be.

JOB OVERVIEW: Provides direction and leadership to Spa Staff. Responsible for monitoring spa facilities ensuring positive and friendly guest relations. Observes all activity within assigned areas offering assistance and instruction to guests/visitors. Develop, monitor, and control expenses within approved budget constraints. Promote and provide top quality customer service and hospitality. Recommend and implement services and procedural changes necessary for constant improvement. Creates a profitable business source.
KEY RELATIONSHIPS: Internal: Staff in Spa, Grounds, Food and Beverage, Rooms, Laundry, Housekeeping, Accounting, Engineering, Sales & Marketing, General Manager.
External: Hotel guests/visitors, Spa members, vendors.

ESSENTIAL JOB FUNCTIONS Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Maintain complete knowledge of spa budget and act accordingly to create a profitable business. Maintain accurate daily and monthly reports. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Always maintain positive guest relations. Resolve guest complaints, ensuring guest satisfaction. Supervise employees; interviews, review schedules, train, develop, mentor, coach & counsel, conduct performance reviews, resolve problems, provide open communication and recommend Positive Discipline Procedures and termination as appropriate. Supervise the daily operations of the spa to comply with Standard Operating Procedures and safety regulations. Ensure an optimal level of quality service and hospitality are provided to guests. Coordinate and supervise the activities of team members. Provide information and assist employees and foster healthy positive employee relations. Develop Business Plan and Department Budget; Grow Revenue, Control Expenses, Be Profitable! Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. Maintain complete knowledge of property management system and manual procedures. Ensure spa staff's payroll is prompt and accurate. Ensure vendors are paid promptly. Ensure staff maintains computer security. Maintain Log Book/Memo Board Maintain notes and guest history in property management system. Maintain communications with spa staff and other departments. Anticipate and prepare for daily/weekly business needs. Inspect reception desk area. Inspect spa. Ensure spa staff is knowledgeable on all pertinent spa and hotel information. Assist spa desk staff as needed. Ensure staff adheres to cash bank procedures. Check posting of charges. Monitor reservations procedures. Monitor VIPs. Monitors wait lists. Research disputed charges. Monitor the spa for undesirable visitors. Maintain and adhere to OSHA/MSDS regulations. Ensure staff's certification cards are kept current. Be familiar with and set up as needed hotel/spa packages, promotions, prices and rates. Maintain filing system. Maintain storeroom pars and monitor requisitions. Sign out employees. Close out end of shift.

SECONDARY JOB FUNCTIONS Assist with other Spa job functions as assigned. Document maintenance needs on work orders and submit to Engineering.

STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
under variable temperature conditions (or extreme heat or cold). under variable noise levels. outdoors/indoors. around fumes and/or odor hazards. around chemicals. perform job functions with attention to detail, speed and accuracy. prioritize, organize and follow up. be a clear thinker, remaining calm and resolving problems using good judgment. follow directions thoroughly. understand guest's service needs. work cohesively with co-workers as part of a team. work with minimal supervision. maintain confidentiality of guest information and pertinent hotel data. Qualifications: Essential: High school graduate. 3+ years spa experience. Fluency in English both verbal and non-verbal. Provide legible communication and directions. Compute basic mathematical calculations (add, subtract, multiply and divide numbers). 
Desirable: College degree. Current certification as a Massage Therapist or Skin Care Esthetician. 3years experience as a Massage Therapist, Nail Technician, or Skin Care Esthetician. Experience with computers, calculators, or word processors. Ability to input and access information in the property management system/point of sale system/computers. Experience in Hospitality Industry in similar position. Previous guest relations training Certification in CPR. Fluency in a second language, preferably Spanish.
PHYSICAL ABILITIES Essential: Exert physical effort in transporting boxes (30 pounds) to spa. Endure various physical movements throughout the work areas. Remain in stationary position for 4 hours throughout work shift. Satisfactorily communicate with guests, management, and co-workers to their understanding.