A majestic all-season mountain retreat, Primland is located at the heart of the Blue Ridge Mountains on 12,000 expansive acres. Primland offers luxurious accommodations, a championship golf course, exquisite farm-to-table cuisine, a serene spa and a level of outdoor adventure that is unrivaled on the east coast. In one of the most breathtaking mountain settings, the resort boasts impressive year-round activities for the entire family, including horseback riding, fly fishing, alfresco yoga and meditation, kayaking, hiking, sporting clays, archery, stargazing in one of the largest observatories in the Eastern U.S., RTV trail riding and tennis.
Job Description Join our team as a Spa Attendant, serving the needs of the business, our guests, and
our colleagues by working closely on shifts with the team to greet guests, schedule spa appointments, assist guests in the boutique, promote retail and ensure guest service standards are consistently being met or exceeded.
Qualifications DUTIES AND RESPONSIBILITIES
? Greetings of all guests
? Must have great telephone skills and follow the Primland Spa Telephone Etiquette and Guidelines
? Assisting guests with questions regarding spa services and products
? The ability to explain, sell and book appointments
? Checking the guest into the computer system and charging for services performed
? Responsible for the sale and service of all retail products to guests
? Responsible for maintaining the retail area of the spa in a clean and orderly manner
? Knowledgeable of the features and benefits of all retail offerings, product sales, and promotions.
? Effectively recommend products to meet the needs of our guests.
? Properly open and close spa and or salon each day according to Standard Operating Procedures.
? Provide guests with detail descriptions of spa treatments, packages, services, facility features, and hours
of operation.
? The ability to handle guest comments and concerns in a timely and appropriate manner.
? Be knowledgeable on Book4Time, google suite, OPERA, and ALICE.
? Handle Gift Cards
? Be knowledgeable on the hotel/spa and speak confidently about other outlets in the hotel.
QUALIFICATION REQUIREMENTS
Required
? Computer and Telephone skills
? Impeccable attention to details
? Able to work on a flexible schedule, including weekends and holidays, according to department needs ? Experience at a luxury hospitality property
? Superior professional appearance and manner, good character to work on a fast-paced team
? Prior experience in Front Desk Spa Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Primland Ltd is an Equal Opportunity Employer, M/F/D/V. Primland Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
