As a Solutions Engineer, you will partner with GoGuardian Sales and Customer Experience teams to develop value propositions for our GoGuardian Suite, provide full implementation support for your book of business, and troubleshoot deployment issues within GoGuardian's most technically complex foundation and mid-market prospects. You will be responsible for ensuring successful technical outcomes for clients pre-sale through full technical deployment, working in close partnership with Account Executives, Account Management, Product Management, Engineering, Enablement, and Post-Sales Support. For this role, you will bring a strong IT or network administrator background as well as the ability to sell within the K-12 part of education.What You'll DoCollaborate with Account Executives and Account Managers to design and persuasively communicate GoGuardian solutions that are tailored to customers' unique environments and goalsAct as primary technical advisor to customers: build GoGuardian's value proposition to varying technical and non-technical clients, including directors of technology, network administrators, and instructional/curriculum directorsMaintain expert knowledge of GoGuardian Suite, deployment options, and varying client environments to recommend the best GoGuardian services, deployments, and timelines for clientUtilize Network Administrator background or strong working knowledge of networking, on-prem Active Directory, and Microsoft Endpoint Manager to partner with Tier 2 Support Escalations team in the event of network-specific troubleshooting issuesHelp own and build client-facing collateral such as project templates, deployment method tables, and technical support documentationShow strong project management in prioritization of most high-stake and at-risk accountsDemonstrate proactivity and good judgment in determining and executing on best next steps for clientsSupport on RFI / RFPs completion and setup/demos for tradeshowsPartner with Sales and Enablement teams to ensure pre-sales customer requirements are enforcedWork closely with Product Managers and Engineering by providing feedback from information gathered during pre-sales conversationsWho You AreBackground in Network Administration and/or IT; strong technical proficiency Soft skills; ability to build rapport with internal and client stakeholders Excellent communicator, both verbally and in detailed documentation Foundation in Education Technology including a deep understanding of filtering solutions a plus, but not a must-haveHumble team player with a proactive mindset and ability to produce positive outcomes in a dynamic environmentBS in EE/CS Degree/2-5 years of technical and customer-facing experienceWhat We Offer Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan.Flexible time off, 13 paid holidays, paid parental leave and a paid year-end holiday break.A robust catalog of benefits that support your professional growth and personal wellbeing:wellness days, work from home funds, fertility & adoption reimbursement, and more…Plus the intangible:A varied and challenging role in a global and highly innovative high-growth company.Supportive, driven colleagues who have your back and share your passion.The typical base salary range for this position is $80,000 - $85,000 per year. The range displayed on this job posting reflects the minimum and maximum target for new hire base pay for this position and your pay will be determined by a variety of factors, including your primary work location, skills, qualifications and experience. Additional benefits information is listed on our careers page.
