We stand out as a top employer thanks to our outstanding workplace culture, dedication to employee growth, and a leadership team that truly cares. Our environment is something we take great pride in, crafted by exceptional individuals who thrive under excellent leadership.
Why You Should Join Us
Stability and Growth: Enjoy a stable, long-term career with opportunities for both national and international expansion.
Invested Leadership: Work with a well-established team that's invested in helping you succeed and grow professionally.
Rewarding Role: Engage in meaningful work where your responsibilities make a real difference.
Flexible Work Environment: Benefit from the flexibility of a mostly remote role, staying connected to the team with minimal on-site requirements.
Competitive Benefits: We offer generous benefits, reflecting our commitment to the well-being of our team members.
Job Overview
As a Customer Service and Soft Collections Specialist, you will handle crucial financial tasks while ensuring an exceptional service experience for our customers. This role is ideal for someone who excels at managing financial responsibilities alongside customer interactions, providing both support and solutions.
Key Responsibilities
Oversee accounts receivables, manage timely collections, and maintain accurate financial records.
Operate financial software for billing and data management, with a preference for candidates experienced in Great Plains and proficient in Microsoft Excel.
Address customer inquiries and disputes, providing solutions that are efficient and respectful.
Maintain meticulous customer records, updating details as necessary.
Process and reconcile cash receipts to ensure accurate financial reporting.
Collaborate with customers and internal teams to resolve issues and improve financial processes.
What We're Looking For
At least 5 years of relevant experience in roles focused on customer service, soft collections, and financial management.
Strong proficiency in Microsoft Excel; familiarity with Great Plains software is a plus.
Exceptional communication skills, particularly in written and verbal exchanges.
Demonstrated ability to manage disputes with professionalism and tact.
Detail-oriented approach, especially in managing data and financial records.
Customer-centric mindset with a track record of delivering outstanding service.
Robust financial knowledge, particularly in revenue management and collections.
Effective multitasking skills, capable of handling various tasks simultaneously without compromising quality.
Strong problem-solving skills, proactive in identifying and addressing issues.
Collaborative spirit, able to work well within diverse teams and with various stakeholders.
Ready to Apply?
We're eager to learn more about you and explore how your skills and passions align with the needs of our team. Please submit your resume and provide the following details
Join us in an environment where you can thrive professionally, contribute to our ongoing success, and be part of a company that cares about making a difference. We look forward to your application!
Employment Type: Full-Time
Salary: $ 28.00 31.00 Per Hour
