To serve as a restaurant leader and ensure that Team Members on shift are provided with the proper coaching, training and development necessary to provide an outstanding customer experience at Church's. Ensure compliance with all Cajun Operating Company policies and procedures as set forth by the company.
Monitors and ensures prompt, friendly, and courteous customer service. Monitors and ensures all Church's menu products are prepared and served according to standard procedures. Ensures that prepared job assignments and activities are carried out by Team Members. Assists Team Members as necessary to prepare quality products, provide service, and maintain a clean restaurant. Demonstrates proper procedures for Team Members to follow. Ensures that safety and security policies and procedures are enforced. Monitors and performs opening and closing duties as required on the Shift Awareness Checklists. Follows and ensures the use of proper product procedures for preparation of all menu items. Follows procedures for receiving, handling, and storage of food products. Follows proper rotation and icing procedures. Maintains professional and ethical leadership behaviors at all times. Ensures on-time attendance by each employee for shift. Performs other duties as assigned. Requirements * Must be at least 18 years of age.
* A high school diploma or G.E.D. is highly recommended.
* ServSafe® food safety training is highly recommended.
* Completes Weekly Sales Report, Bank deposit slips, the Cash and Inventory worksheet, and other
* forms as required for the shift. Ensures accuracy of paperwork.
* Enters inventory and payroll, as required, into the POS system.
* Ensures the restaurant polls nightly by the correct closedown of the POS system.
* Ensures adherence to established cash handling and security procedures, including but not limited to,
* cash sales counts, drawer bank counts, drawer assignments, POS deletions, over-rings, and voids,
* large bill drops, and cash levels in the drawer.
* Must possess a valid Driver's License, have access to an automotive vehicle during shifts, and
* possess proof of insurance on the vehicle.
* Must successfully complete the Shift Leader certification program.
* Employees must be able to perform the essential functions of the position with or without reasonable accommodation.
* Competencies:
* Critical Thinking – Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward.
* Influencing Others – Convinces and persuades others in either positive or negative circumstances to accomplish goals and objectives; responds to objections successfully; uses tact when expressing ideas or opinions.
* Initiative – Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
* Innovative and Creative – Looks for ways to improve oneself, the job, the project, the system, and the organization; challenges conventional practices, generates new ideas to create novel solutions to problems.
* Managing Execution – Manages multiple projects and effectively prioritizes tasks and goals; uses goals to guide actions and create detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
* Negotiating – Presents issues or ideas in a clear and influential manner; maintains an open-minded and non-judgmental attitude; listens to others' views and empathizes.
* Relationship Management – Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.
