Service Manager

Job summary
Looking for a Service Manager to take customer experience to the next levelExperience in the Automotive industry with successful track recordResponsible for driving customer satisfaction, improving operational efficiency, and achieving financial objectives
Job seniority: mid-to-senior level
Responsibilities
• Serve as primary point of contact for service customers• Manage and coordinate appointment scheduling• Monitor customer wait times, service queues, and repair performance• Motivate and develop service technicians and advisors• Develop and execute programs to increase service retention and loyalty• Promote customer satisfaction by ensuring quality standards and experience• Oversee automotive parts and equipment purchases and inventory levels• Ensure optimal efficiency and safety standards are maintained• Create and review processes concerning technician training, shop layout, and vehicle safety• Manage and review access systems for shop entry and customer protection• Develop and maintain relationships with external service providers for customer referrals
Requirements
• 5+ years experience in Automotive industry with proven success managing service operations• Excellent interpersonal and problem-solving skills• Strong understanding of Automotive systems, vehicle maintenance, and the sales process• Proven track record of hands-on leadership and accountability• Ability to collaborate across multiple departments and stakeholders• Detail-oriented with excellent written and verbal communication skills
Benefits
• Full-time base plus commission position• Competitive salary of $100,000 to $150,000 per year• Medical, dental, and vision insurance• 401(k) plan• Paid vacation and holidays• Opportunity for career advancement