Service Desk Technician Ii

Job summary
Service Desk Technician IIProvides IT support for all technical issuesEnsures user satisfaction through exceptional customer service
Job seniority: associate level
Responsibilities
• Actively listens to users and empathizes with their concerns• Logs and tracks incidents in a ticketing system• Assists with installation and deployment of software applications and hardware components• Contributes to the creation and maintenance of a knowledge base• Provides updates and communicates effectively with users
Requirements
• Current Wisconsin resident with valid WI Driver's License• Associates Degree with 1 year experience in Desktop Support OR High School Diploma with 3 years' experience in Desktop Support• At least 1 year of Customer Service experience• Knowledge of office/customer service principles and computer applications• Ability to lift, carry, push, and pull up to 20lbs
Key Skills Needed
• Exceptional customer service• Effective communication• Problem-solving• Installation and configuration of software applications and hardware components• Documentation and knowledge management