Service Department Call Center Representative

We are seeking energetic individuals to join our unique and fast-paced Service Department Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.In this role, you will be the link between customers and the service department. You will contact dealership customers whose vehicle may be due for service and schedule them for a service appointment. In this role you can discover all the latest vehicles and technologies currently available from Subaru and Kia. We have an in-house training team dedicated to your success, offering online and in-store training programs with our manufacturers.Hanson Motors has established a 40-year reputation of honesty, integrity and outstanding customer service before and after the sale. Hanson Motors has the hottest new products in the market and a huge selection of pre-owned inventory. We're growing & looking for employees to grow with us! Those who are both experienced individuals with a proven record for customer satisfaction & anyone looking for a career opportunity should read on!What We OfferMedical, Dental & Vision insuranceSigning Bonus (potential)Paid VacationGrowth Opportunities* 401KFlexible schedules (40 hours a week)Competitive Commission Structure (Sales)Weekly Spiff Program (Sales)ResponsibilitiesCall customers with the goal of providing an exceptional customer experience that results in a scheduled service appointment.Respond quickly to phone, email, and text inquiries from customers using scripts and templates.Provide an exceptional customer service experience while responding to customer inquiries & direct them to the appropriate dealership resources.Follow up with customers who miss their scheduled appointment.Participate in team & process development sessions – keeping positive relationships with teammates, service consultants, and dealership managementUtilize CRM tracking system dailyQualificationsAt least one previous role based in strong customer service experienceExceptional verbal communication skilsTeam player attitudePrompt and courteousEnthusiastic personalityMust have strong computer skillsWilling to submit to a pre-employment background check & drug screen