at Marriott in Dover, Delaware, United States
Job Number ********
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely?Y
Relocation?N
Position Type Management
JOB SUMMARY The Senior Director, Deployment for US + Canada is responsible for driving the above property and property deployment planning and execution for the Digital + Tech Transformation ( DTT ) program and will be part of the Business Transformation Office ( BTO ) team. This role will report directly to the Vice President, Business Transformation Office, US + CAN and have dotted line accountability to the Vice President, Global Deployment, Business Transformation Office. TheDigital and Tech Transformation is a five-year effort to transform Marriott's technology and business process ecosystem, evolving it to deliver on our vision to become the world's favorite travel company. The BTO has been established to enable and accelerate DTT through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination and deployment. This role, as part of the BTO , will contribute to building upon our existing expertise and creating the structures and capabilities we need to coordinate the moving parts that make up DTT . This role will further play a key role within the Deployment work track and will partner closely with the leads in global deployment, change and communications, and global technology along with the 3rd party service provider engaged throughout the project.
Responsibilities will include: - Leading the deployment efforts in the US and Canada for the Digital and Tech transformation in close partnership with the global deployment team and our 3rd party service provider
- Planning for US and Canada deployment including hotel sequencing, edge case planning, resourcing planning, and contingency and continuity scenario development
- Stand up a robust support structure for US + Canada hotels including the oversight of 6 Implementation Director roles
- Liaise with the US + Canada stakeholders to advance decision making, socialize planning decisions and ensure the right parties are up to date on all critical deployment areas
- Support the MGP Change + Deployment work track leads during the 2024 year while planning and strategy mapping crosses deployment, change and comms related to the US + Canada communities
EXPECTED CONTRIBUTIONS ? Support planning for deployment in the US + Canada, in partnership with the global deployment team; work includes:
o Sequencing hotels into waves for each community, beginning with the Select Service to Agilysys community, through gathering input from key continent leaders
o Defining continuity and contingency scenarios for the US + Canada and map mitigation plans
o Determine solutions for key special handling hotel categories, particular for the Select Service and Full Service to Agilysys communities
o Finalizing resourcing support processes for the third party service provider and our internal resources in preparation for implementation
? Stand up and lead a robust implementation support structure, including the following:
o Ensuring the proper US + Canada representation is built into the command center structure
o Engaging US + Canada HR and the discipline leads to identify and secure Subject Matter Experts to support hotels throughout the deployment lifecycle
o Hire, onboard and lead ~6 Implementation Director roles who will oversee pods of Implementation Managers and liaise with the 3rd party service provider
- Lead the execution of the deployment in the US + Canada, including:
o Ongoing management of the implementation resources, including monitoring the success and or opportunities identified via the service provider
o Monitoring success and gathering feedback on an ongoing basis throughout the deployment in partnership with measurement and change management partners
o Establishing and refining the escalation process for the continent to ensure hotel and FMC response to critical deployment tasks
o Delivering regular team and executive status updates during DTT deployment.
CANDIDATE PROFILE Education and Experience Required
- 4-year degree or equivalent from an accredited university in Business Administration, Hospitality Management, Technology or related major or equivalent experience is required.
- Eight or more years of work experience in hotel, consulting or business analytics, demonstrating progressive career growth and a pattern of exceptional performance.
- Lodging/hospitality industry experience across multiple brands and disciplines
- Experience managing large-scale initiatives and managing associated change.
- Experience evaluating business trends and successfully implementing new business programs and strategies that enhance multi-unit business performance.
CORE WORK ACTIVITIES - Build effective relationships with all internal and external stakeholders. Ensure decision-making that balances the needs of the various stakeholder groups and promotes the long-term viability of the business.
- Responsible for ensuring the appropriate systems, tools, processes, and training are in place to successfully position hotels from a hotel deployment perspective.
- Identify continuous improvement opportunities and risks to determine strategic implications, provide feedback to key stakeholders and take a leadership role in the decision-making process.
- Partner with Global and Continent leadership to determine any gaps by identifying deployment needs where there are no tools or systems in place and ensure tools and systems are applicable and deployed to the US + Canada.
- Ensure that hotels and above property teams understand and use deployed tools, resources, and systems and support adoption through the sustainment of DTT .
- Ensure that systems, tools, processes, and training are consistently applied and used across the continent.
- Identify gaps in hotel support and work with global discipline teams and continent leaders to address these gaps – through systems enhancements, tool development, process improvements, training and education, or a combination of these approaches.
- Maintain first-hand knowledge of developing change and learning deliverables to ensure nuances are fully understood and incorporated for the US + Canada.
- Develop actionable recommendations and responses to optimize performance in th deployment plan.
- Review ongoing deployment decisions and initiatives ensuring the right approaches and resources are brought to bear on overall business challenges and opportunities. Monitor hotels that are not performing to expectation.
- Champion leadership development and workforce planning priorities by assisting in the assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; work with HR to anticipate future talent needs based on business growth plans.
- Develop and execute deployment plans for any new initiatives post DTT and align with US + Canada team on project deployment plans.
- Recommend deployment approaches for meeting project success criteria with minimal disruption to impacted associates.
- Ensure deployment planning includes all tools, information, and resources necessary to set properties up for a successful launch.
- Maintain project transparency throughout deployment, schedule and facilitate deployment meetings as needed within the continent.
- Ensure all created LandIt tasks are relatable at the property perspective, establish property level support channels (check-in calls, mailbox), and collect feedback from
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