Job Description
Job Description
The Security Shift Supervisor is responsible for the safety of guests, employees, company property, and assets. Responsible for the overall supervision and management of the Security Department operations in the absence of the Manager and Director. Maintains a high level of guest service and provides effective conflict resolution.
SPECIFIC DUTIES AND RESPONSIBILITIES
Practices, supports, and maintains the Mission, Vision, and Values of The Rose Gaming Resort.
Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
Supervises and manages the daily activities of security staff for their respective shift.
Maintains performance, personnel, and operational records.
Oversees the physical security of the casino and company assets.
Responsible for the physical safety of guests, employees, and property, recommends improvement measures.
Conducts investigations of incidents and assists Human Resources in investigations as needed.
Schedule rotation of officers throughout officer posts.
Conduct training with officers.
Ensure all policies and procedures are being followed and monitored during the shift.
May be asked to operate a company vehicle and/or equipment that require a valid Driver's License. Trains, develops, and schedules security staff.
Disseminates pertinent information to security staff.
Ensures department adheres to all regulatory, departmental and company policies and procedures.
Knowledge of all promotions and events.
Perform other duties as assigned.
REGULATORY AND COMPLIANCE RESPONSIBILITIES:
In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.
Attend required training sessions offered by the Company.
Obtain and retain required license(s).
Perform the duties described in compliance with local laws and regulations.
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
Have knowledge of the Property's programs to address problem gaming.
Report any acts of wrongdoing of which the Team Member may have knowledge.
EDUCATION, TRAINING, AND EXPERIENCE:
Must be 21 years of age or older.
Experience within law enforcement, military, security, or customer service to equal three to five years, or pursuing a degree in law enforcement, criminal justice, related field, or in-pursuit of one of these degrees.
Successful completion of an in-house training program.
Ability to communicate and comprehend information and ideas in spoken and written English so others will understand.
Ability to accept, prioritize and follow through on work direction.
Ability to work nights, weekends, and holidays.
Ability to remain calm and effective in stressful situations, utilizing rational thinking and decision making.
Valid driver's license may be required with a good driving record.
Ability to work in a fast-paced environment and manage multiple priorities.
Flexibility to work including nights, weekends, and holidays.
Frequently required to walk, run, kneel, stretch, push, twist, bend, and lift.
Requires visual acuity to perform close-up activities and peripheral oversight.
The ability to lift, push and pull up to 50 pounds.
Certificates, Licenses, and Registrations:
Virginia Racing Commission License
Valid Driver's License with a minimum of three (3) years driving experience.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.
A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.
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