Full job description Company:
Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period. Responsibilities: Summary Job Description:
The Sales Operations Analyst is predominantly responsible for validating a high volume of incoming customer orders per month (500+), generated by a 600+ person global sales organization. There is a daily focus on data management and the validation of sales orders within our systems. Primary role includes:
Supporting sales representatives with their questions, queries, concerns, and the validation of their orders
Interfacing with intra-company departments, such as Billing, Provisioning, IP Eng, Legal, etc.to finalize the details and terms of orders Qualifications: Essential Job Functions:
Email customers to verify order validation
Ensure data entered is accurately captured in accordance with pricing and product guidelines in company systems
Ensure all required documents/approvals are present and accounted for within the orders edocs
Master all internal systems such as Compass/OPM and to be able to problem solve within those systems
Coach individual Sales Reps and Managers on paperwork, procedure and processes questions Knowledge Skills and Abilities:
Highly developed organizational, communication (written and oral) and interpersonal skills
Excellent computer skills including CRM software, personal applications (Outlook, MS Access, MS Excel)
Effective as both an individual contributor and team player
Ability to coordinate and effectively manage multiple projects
Judgment, tact, diplomacy and professionalism
Accuracy, attention to detail, thoroughness and follow-through
Initiative and strong customer service skills
Problem Solving, Quality Focus, General Consulting Skills, Project Management, Process Improvement
Positive attitude Education, Certification, Training and Minimum Qualifications:
BS/BA or equivalent experience preferred but not required
1 year or more experience in a sales support role in a fast-paced environment is preferred
Technology industry experience is preferred but not required
By submitting an application or resume for this position, I understand that is an in-office position.
To apply for the Sales Operations Analyst position, please submit your resume and cover letter to
Cogent Communications is an Equal Opportunity Employer
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