Essential Duties and Responsibilities Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, human trafficking, and child maltreatment by:
Using a trauma-informed, client-centered approach to: Provide intake, assessment, case management, crisis intervention, safety planning, court education, information, and referrals, as applicable. Act with client in mind to provide long-term advocacy and case management services and work to meet clients' needs and expectations to the extent possible. Provide hospital response and telephone and hotline crisis intervention as needed. Ensure coordinated client care with key community partners, including onsite support at hospitals and within local law enforcement agencies, as necessary. Accompany victims of child and adult sexual abuse, human trafficking, and domestic violence to the hospital, police department, or court during regular work hours and on-call as needed. Educate clients on protective order process and coordinate with the Victim Assistance and Legal Representation Program, as appropriate. Provide occasional courtroom support and crisis intervention for clients, as directed by supervisor. Facilitate support groups. Maintain a caseload of advocacy clients. Manage and supervise volunteers and intern(s) as programmatically necessary, and as assigned by supervisor. Participate in community multi-disciplinary team meetings where client cases are being staffed and advocate on behalf of clients, as necessary. Administration Maintain confidential and accurate, up to date client, stakeholder, intern, and volunteer records, as well as program and agency records in agency databases, which may include CSN, Raiser's Edge, Financial Edge and Timeforce. Research, write, and manage grant reporting and grantor relationships as assigned by supervisor. Adhere to agency and program procedures concerning documentation, Critical Incident Reports, and Client Satisfaction Surveys, and participate in the Quality Assurance process. Stewardship Increase awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor. Participate in community meetings and committees as assigned by supervisor. Engage onsite at local law enforcement agencies ensuring education and consultation to provide wrap around survivor support, as assigned by supervisor. Promote and maintain professional relationships with agency staff, volunteers, interns, stakeholders, and community partners. Support agency mission by participating in outreach activities, community meetings and committees as requested by supervisor. Professional Development Contribute to quality of services by staying informed of best practices, developments and trends around trauma and victimization, especially as it relates to intimate partner violence, sexual violence, human trafficking, and child maltreatment. Maintain and develop skills and knowledge by attending training courses assigned or approved by supervisor and ensure any required licensure and certifications are up to date as necessary. Contribute to agency effectiveness by performing other duties as assigned. Core Competencies Demonstrate all agency and program competencies. Demonstrate the following position-related competencies: Action Oriented/Planning and Organizing Adaptability Building Trust Client Focus Technical/Professional Knowledge and Skills Time Management Education and/or Work Experience Requirements Requirements: High School Diploma, GED, or Equivalent Experience Preferences: Experience working with victims or experience in human services. Language: Spanish-speaking preferred Physical Requirements Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly lift, twist, carry, push, pull or otherwise move objects, including the human body. Ability for close vision, distance vision, color vision, depth perception, and ability to adjust focus to perform an activity to determine accuracy and thoroughness of work assignment. Ability to reach, stand, crouch, walk, and finger, grasp, sit, twist, talk, hear, and perform repeated motions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must have access to transportation that allows them to meet all job requirements in a timely fashion. This position may require staff to work outside of the typical work hours as the agency provides services 24/7.
