Risk Management Claims Specialist Location Chesapeake, VA (Greenbrier East area) : Risk Management Claims Specialist Summary of Position (Job Purpose) - Major purpose and functions of the position. The Dollar Tree Risk Management Team doesn't simply work together; we challenge each other to push further, think smarter, and love what we're doing together. The main duty of the Claims Specialist is to ensure Associates, Customers, and business partners have a Best-in-Class experience working with Risk Management. This role will work collaboratively with internal and external business partners in support of resolving claims. Principal Duties and Responsibilities - Primary responsibilities listed in order of importance Support the Risk Management department's goals of information gathering and capabilities by serving as an in-house expert on Risk Management Information System. Assist in the collection of materials necessary to resolve claims in various lines of coverage (i.e., executive/financial lines, property, cyber, aviation, etc.). Collaborate with internal and external business partners to gather information relevant to timely resolve claims and improve claims outcomes. Work with the subrogation/recovery teams to support efficient recovery efforts. Work closely with Third Party Administrator Claims Examiner, Insurers, and Brokers to professionally provide packaged claim information to external business partners promptly. Ensure the highest level of customer service with all partners while providing responsive support throughout. Maintain claims data and metrics to provide regular reporting. Maintain claims filing/records. Complete various weekly and monthly reports for internal business partners. Special project and/or duties as assigned. Minimum Requirements/Qualifications - Summary of knowledge, experience, and education required. Bachelor's degree or equivalent work experience in a related field with 3 years of claims experience in a high-volume, fast-paced, national level is preferred. Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines. Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines. Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology. Experience utilizing a Risk Management Information System (i.e., Origami, Riskonnect, Ventiv, etc.) is preferred. Professional, articulate, and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions, and materials in strictest confidence. Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
