The Role:
GoCanvas is revolutionizing how work gets done by modernizing small businesses through a powerful cloud-based platform and customizable mobile experiences. We are seeking a dedicated, customer-focused professional driven to strategically work with our current clients as our Retention Manager . As our Retention Manager you will help set the strategic direction of the Customer Success Team, responsible for guiding our self serve clients to success through strategic, targeted tactics, owning the overall health of that cohort, and assisting with our potential saves and escalations, with the goal of creating lifelong clients. Reporting to our Head of Customer Success, the successful candidate will have a background in working with existing clients, and a desire to sharpen their sales and success skills.
Your Most Important Projects:
Identifying opportunities for upsell and working with clients on growth potential Work with clients looking to term in save effort, including collections items. Developing new concepts and focusing on growth initiatives and retention Work closely with marketing on new logo campaigns Have a sales and growth mindset to help grow GC customers Tracking changes and trends within our self serve cohort Owning trainings for current clients within the cohort, partnering with marketing and the Community Manager to drive usage of our most impactful features Being the save/escalation point of contact for all self serve and managed accounts What You Bring:
Experience working with current clients or prospective clients A desire to lead in a strategic, one to many environment The ability to look at a problem, and organize relevant stakeholders to move to a solution Strong organizational skills to look at 2500+ clients, and see where you can make an impact What Success Looks Like:
Moving the self-serve cohort in the right direction Saving as many of our at-risk clients as possible Working with the sales team to identify growth opportunities within the cohort Being a resource for onboarding self-serve clients who may need assistance
What GoCanvas Brings:
We believe hiring the right people is THE most important thing we do. We take our values seriously and look for these traits in everyone we hire: Empathy, Customer-Obsessed, Authenticity, Impactful, Team Player and Cheeky/Fun Loving. We believe in giving people the freedom to work, but staying inspired by their important metrics, to think and act like owners of our business. We provide a remote-first environment that allows for innovation and creativity and a chance for individuals passionate about their role to have fun at work!
While we believe culture trumps perks, we are also proud to provide a comprehensive benefits package designed to meet our team members' needs and truly invest in you with:
Flexible Working Arrangements (we are a Remote-first organization) Unlimited Vacation Policy (also known as unlimited PTO)13 Company-Paid Holidays (such as GoCanvas's Founder's Day!) Medical Insurance (where the Employee Only level of coverage is free!) Dental and Vision Insurance with employer contribution Health Savings or Flexible Spending Account depending upon your medical plan selection Basic Term Life Insurance and Personal Accident Insurance Voluntary Life Insurance Short and Long-Term Disability 401k plan with employer match Pet Insurance Generous Parental Leave We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
If you need special assistance or accommodation while seeking employment with us, please email or call: .
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
We take into account an individual's qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance(medical, dental & vision), life insurance, 401(k) & paid time off.
This role is a #LI-Remote opportunity So, What's GoCanvas? GoCanvas changes the way people work by helping businesses unlock critical operational and customer insights to achieve speed, efficiency, and growth. The fastest-growing construction, field services, and logistics companies trust us to prepare them for every possibility and maximize their growth. With GoCanvas, organizations save money, keep their teams connected, and get real-time business insights that power their growth.
Our recent achievements as an organization include The 2020 Golden Bridge Award for Company Rethinking of the Year, and being named by Deloitte as one of the "Fast 500 Technology Companies" in 2017, 2018, and 2019 for tremendous company growth, Gold for "Fastest Growing Company" and Silver for the "Best Places to Work", and last but definitely not least as one of the Best Places to Work in 2019 by Inc Magazine, The Washingtonian, and The Washington Business Journal!
