Retail Supervisor - Positive Work Culture

We are hiring an analytical Retail Supervisor to join our dynamic team at David's Bridal in Hagerstown, MD.
Growing your career as a Full Time Retail Supervisor is an unparalleled opportunity to develop important skills.
If you are strong in people management, emotional intelligence and have the right experience for the job, then apply for the position of Retail Supervisor at David's Bridal today!

What if you discovered a company that dominates the products in their category – 1 out of 3 being sold by them? Is the undisputed market leader in their industry, by a wide margin, organically capturing 90% of their customers, and taking care of them with one of the highest customer service scores in retail? AND what if they are operating in a formidable stable industry that is never, ever going away?
At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal style—or the career that's a perfect fit.   We're looking for leaders with diverse backgrounds and fresh ideas to help create a uniquely personal retail experience.

Now Accepting Applications!
The Operations Supervisor supports the Store Manager in aspects of the store. They will assist in the achievement of sale goals, Five-Star Customer Service and profitability goals through program execution and foundational excellence. The Operations Supervisor is a dynamic, attentive and inspiring leader who has mastered operational excellence; a mentor and  coach to the Customer Service Representative's team, who sets expectations for Five-Star Customer Service. The Operations Supervisor is responsible for adhering to all standard operating procedures to ensure flawless execution of core processes and programs including accurate receiving, inventory tracking and welcome desk procedures. Essential Job Functions: 

Leads and models a customer first culture across all roles, executes customer service strategies to deliver a Five-Star Customer Service experience.Drives  efforts  to  build  customer relationships and  maximize appointments.Responsible for  flawless execution of  all  welcome  desk  activities.Manages by using the LAST model concept to resolve customer service issues independently. Partners with Store Manager, Sales Manager or Contact Center, as needed.Responds promptly to all customer questions providing product and service information.Ensures support and receiving functions are contributing to a Five-Star Customer Service experience for our customers.Speaks to  every  customer  before they leave  to  validate  their  experience,  resolving any issues  in  the  moment.Motivates the store teams, direct reports and project  members.Manages to each  individual  feel  his/her  work  is  important.Dedicated  to  meeting  the  expectations  and  requirements  of  internal  and  external  customers.Maintains  store-standards  to  support  a  flawless  shopping  experience.Responsible  for  flawless  execution of all  marketing,  promotions  and  markdowns.Maintains a professional appearance that adheres to the company Dress  Code policy  andcoaches all  team  members on the policy.Leads and develops theCustomer Service Representatives (CSRs)  to  achieve  Total  Monthly Income(TMI) Goals  consistently by  executing foundational excellence  and  performance-based  leadership.Executes  sales  plans  consistently  in  partnership  with  Store  Manager,  drives  sales  through  KPIs,  to  achieve  a  balanced  Ranked  Scorecard.Acts as  a  sales  leader, coaches andis a role  model  tothe Stylists  through floor management.Contributes to  total  store  team  sales  goals  on  a  weekly  basis.Uses  critical  thinking  to  identify  root  cause  of  a  metric,  process  or  behavior  and  finds  solution  to  correct,  working  with  Store  Manager,  as  needed.Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment. Sought out by others  for  advice and solutions.Identifies and  prioritizes  critical  business  issues and aligns  the  team.Discerns what is critical and puts less important issues aside. Eliminates roadblocks.Monitors inventory management, special orders, layaway, mark out of stock, repairs, and ensuring first quality standards for all merchandise.Executes,  monitors  and  assesses  the  five  stages of  training  for  CSRs.Champions  and  executes  new  processes,  behaviors  and  programs  as  assigned.Executes and holds team members accountable for a beautiful store, which ensures flawless execution of all  merchandising strategies to maximize sales.Requires all store team members to consistently maintain pristine housekeeping  standards on the  selling  floor  and  back  room.Communicates a  compelling  and  inspired  vision, sense of  purpose and expectations.Inspires and motivates  the team  to  get  on  board with Standard Operational Procedures.Adapts style to  support and influence  team  members.Monitors  timely  completion  of  tasks  in  Task  Management system.Reviews inventory  received to ensure  that  only  first-quality  merchandise  is  made  available.Oversees receipt  and  preparation  of  product  for  sales  floor.Ensures prompt  and  accurate  special order receiving,  customer notification for  pick-up within 7 days and  manages non-picked up  orders over 30  days.Maintains layaway  organization  and  payment  compliance.Conducts monthly  special order verification.Completes store  MOS  in  adherence to policy/procedure.Partners with  Store  Manager  to  prepare  for  bi-annual  physical inventories.Follows all  loss  prevention,  security processes and  policies at all  times.Responsible to  ensure  that  store  payroll  does  not  exceed  monthly  budget, accurately monitoring and  acknowledging  timesheets  for  all  roles  that  clock  in  and  out  for  all  scheduled shifts, breaks  and  meals.Manages authorized  contests in partnership  with  leadership  team  to  motivate store team.Addresses fixture  replacement  and  store  repairs.Executes effective  scheduling  practices  to  maximize sales and  customer service.Completes all  action plans on  a  quarterly  basis  with  Store  Manager.Focuses on development and learning, completes all training as assignedfor on-going development.Knowledgeable  of  internal  business  end-to-end  processes  and  priorities and executes  them  to  compete  in  the  marketplace  to  improve  service.Partners with the Store Manager to execute strategies to build, develop and retain  a  high  performing  team and reducing  turnover.Ensures CSRs  are  fully  trained using CSR/Receiving  training module, myAppointments  and  register  functions.Partners with  Store  Manager  in  developing  employees to reach their  full  potential  through coaching and  training.Trains CSRs  to  accurately  prepare and process  all  incoming  and  outgoing  shipments in accordance  with  David's  Bridal  procedures.Solicits feedback  from  CSRs  that  enhances  the  business  and  creates  a  culture  of  continuous  improvement.Creates a  culture of inspiration  by  recognizing  strong performance and  celebrating  achievements  of  team members.Provides all associates with good working conditions.Open to  coaching and feedback  to  improve  behaviors and/or processes.Capitalizes  on  feedback  from  coaching/SBI  conversations from  the  Store  Manager.Solves difficult  problems with effective  solutions.Physical Demands:
While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time.Education & Credentials:
High school diploma or degree required.One-year prior retail experience, preferably in a supervisory role, in an apparel or specialty store environment.Prior experience with computerized POS system. Now that we've popped the question, please say "I do". Full Time Opportunity – A comprehensive benefits package is available.
Rewarding Environment and Competitive Pay Generous Employee Discount After First Pay PeriodHealth/Dental/Vision Insurance401K Program Paid Vacation Paid Sick Days & Paid Holidays Pet Benefits Love wins when love is for Everyone!
Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.   Disclaimer The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job.  Actual duties and responsibilities will vary.

Benefits of working as a Retail Supervisor in Hagerstown, MD:
? Learning opportunities
? Company offers career progression opportunities
? Leading Industry Pay