Retail & Hospitality Manager Location Rochester, MI : The Retail & Hospitality Manager is responsible for creating an inviting atmosphere for guests entering the park, and providing detailed information about the venue. This role will have full understanding of the reservation system to keep it organized. In addition to responsibilities at the entrance with reservations, this role is actively involved in guest experience and hospitality throughout the venue. This is completed through awareness throughout each shift, and actively communicating with other team members in every area. This role is critical in making the park a return-worthy destination. This venue operates seasonally from April through early November mainly on weekends. This position is seasonal in nature.
REQUIRED SKILLS, ABILITIES & EXPERIENCE Previous cashier/check in desk experience in a high volume environment preferred Previous guest service experience Work all Weekends and Holidays when the park is open 2 years of supervisory, assistant manager in recreation/retail/amusement fields Proficiency in GSuite Applications & email professionalism Strong interpersonal management skills including the ability to adjust communication style and approach for different demographics Passion for customer satisfaction and selling additional activities. Detail-oriented with strong initiative and ability to manage multiple projects Commitment to daily punch lists, completion, and reporting Excellent time management, organizational, and problem-solving skills Strong verbal communication skills Ability to recognize an unsafe and congested situation and relieve them Strong focus on professionalism and making customers feel appreciated Willingness and ability to work weekends from park season opening to closing Experience managing or working with high school and college-aged individuals is a plus Required background check; subject to drug testing ESSENTIAL JOB FUNCTIONS Be attentive, friendly, helpful and courteous to all guests, managers, and associates at all times. Monitor mini golf area Being present the park is open, particularly on the weekend days of Friday - Sunday. Work all Weekends and Holidays when the park is open Leads the check-in and retail processes, ensuring processes are smooth, quick, efficient and pleasant Leads and executes post-visit follow-ups with groups and birthday parties to encourage return visitorship Monitor and develop TreeRunner & Putt Putt guest experience performance, particularly the supervisory team, to include, but not limited to, providing supervision and professional development, conducting evaluations, and delivering recognition. Ensure guest experience satisfaction. Monitors inventory levels of park equipment and retail products Responsible for overall park aesthetic including general equipment, course maintenance, grounds upkeep, and coordinating any work that needs to be done by outside vendors or contractors. Completion and oversight of personal and retail daily punch lists, and reporting Cultivating a positive work culture and creating a strong team dynamic among all staff Overseeing service quality, operational efficiency, guest satisfaction, and service to create a memorable and return-worthy experience Empower employees to ensure a memorable and return-worthy experience Attending weekly leadership meetings and remitting/transmitting information to park staff, as needed Manage and lead staff meetings, as needed Monitoring the special event calendar, working with the marketing designee on park preparations, and tracking success in a cost-effective way Consistently monitor the upcoming 3-day weather conditions and make recommendations to maximize revenue as it relates to the weather conditions while minimizing expenses. Communicate with company leadership as needed regarding any inclement weather concerns. Monitoring the forthcoming climber schedules to be aware of the first climber of the day in order to ensure staff arrives when needed. Further, in monitoring the schedule, be aware of any large upcoming groups to assist with check-in. Liaise with relevant stakeholders, including but not limited to the landlord and community to grow the TreeRunner brand Monitoring signage needs and communicating those needs with leadership, and marketing designee. Temporary signage is permissible, when necessary. SUPPLEMENTAL FUNCTIONS Assists with all park events and activities, and duties as assigned.
SCHEDULE Day Shift and Night shifts Every Weekend onsite availability during the operating season WORK CONDITIONS Environment
Outdoors, exposed to weather and high places; Hot or cold temperatures. Wears safety equipment such as harnesses, gloves, and helmets. No remote work offered during the season. Physical Demands
Physical demands of the position include but are not limited to walking, standing, and climbing ladders. Must be able to lift or carry 30 pounds. While performing the responsibilities of the job, the employee is required to talk and hear. Disclaimer - This should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct, and control the work of employees under his/her supervision. All principle duties and responsibilities of this position are essential functions of the position. s are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time. Job Types: Full-time, Part-time
Pay: $19.00 - $23.00 per hour
Expected hours: 25 - 40 per week
Benefits:
Employee discount Flexible schedule Experience level:
2 years Shift:
8 hour shift Day shift Evening shift Night shift Weekly day range:
Every weekend Monday to Friday Weekends only Ability to Relocate:
Rochester, MI 48309: Relocate before starting work (Required) Work Location: In person
