Retail Fraud Specialist I

Job summary
Focus on business results by offering options and finding solutions for customersHandle inbound calls regarding fraud on customer accountsPassion for customer service and ability to excel in a fast-paced environment
Job seniority: entry level
Responsibilities
• Work in a call center environment with phone-based customer interaction• Demonstrate excellent communication, negotiation, and decision-making skills• Communicate with customers in a metrics-driven environment• Navigate multiple technologies and adapt in a fast-paced environment• Take ownership of customer interactions with respect and empathy• Work independently and in a team environment• Abide by all applicable practices and procedures• Required qualifications, capabilities, and skills• Minimum of 1 year customer interaction or support experience required• Minimum of 6 months computer experience required• High school diploma or GED required• Preferred qualifications, capabilities, and skills• Ability to multitask using a computer and provide customer support• Comfortable in a fast-paced, changing environment• Previous experience in a Call Center, Banking, or Finance industry• Passion for problem-solving and helping people• Opportunities for professional growth and advancement• High-energy work environment with training and coaching• Paid classroom and on-the-job training• Culture that values diversity, equity, inclusion, integrity, and teamwork
Requirements
• Minimum of 1 year customer interaction or support experience required• Minimum of 6 months computer experience required• High school diploma or GED required• Ability to multitask using a computer and provide customer support• Comfortable in a fast-paced, changing environment• Previous experience in a Call Center, Banking, or Finance industry• Passion for problem-solving and helping people
Key Skills Needed
• Excellent communication skills• Negotiation skills• Decision-making skills• Resilience• Adaptability• Empathy
Benefits
• Competitive base salary• Paid time off• Savings programs• Health care• Insurance plans• Tuition assistance• Professional growth and advancement opportunities• Paid training• Diversity-focused culture