Resort Front Desk

Job summary
Hospitality Specialist position at Resort Front Desk in Pigeon Forge, TNResponsible for providing exceptional customer service experience to guestsOpportunity for career advancement in a fast-paced, growth-oriented organization
Job seniority: entry level
Responsibilities
• Efficient and courteous operations of the front desk• Checking guests in/out, collecting balances, and making reservations• Addressing guest needs and ensuring their satisfaction throughout their stay• Answering and transferring calls from the switchboard• Providing information to guests about local restaurants and attractions• Making courtesy calls and follow-up calls to address guest issues• Coordinating with other departments to respond to guest requests• Processing revenue from all departments• Inventory management changes as directed by supervisor or manager• Preparing check-in packets and ordering office supplies• Entering maintenance and service requests
Requirements
• High School Diploma/GED preferred• Prior experience in a hospitality or customer service role preferred• Computer skills, attention to detail, and excellent customer service skills• Ability to work under pressure• Front Desk/Hospitality experience of 1 year preferred• Ability to commute or relocate to Pigeon Forge, TN
Benefits
• Competitive Salary• Paid Time Off and Paid Holidays• Career Growth• Medical/Dental with employer contribution• Voluntary Life Insurance, Disability, and Aflac Insurance• Company-paid life insurance and long-term disability• 401(k) retirement plan• Travel Perks to Resort Locations• Company Perks Program