Company Description If you're a techy expert who is friendly and knows how to train others, then we want to talk to you! This position will start as a remote job, but we plan to open an office in Miami, FL soon. WFH, hybrid, or in-office will all be options.We're looking for a customer-facing, ready-to-listen individual with a rock star attitude, who can understand and engage clients to support and onboard them.Intrigma is a fast-growing cloud software company that is transforming the healthcare industry by providing hospitals, nursing groups, and physician groups the most advanced scheduling software. Scheduling is complicated and our solution simplifies it.Job DescriptionTrain customers on how to use our softwareProvide online seminars on various featuresCreate onboarding plans and training curriculum for new clientsBuild strong, strategic customer relationshipsBuild out customer accounts in our scheduling software based on their specific needsWork on our Customer Support team a few days per week managing incoming phone calls and email tickets via Zendesk. This may include occassional weekend shifts.Communicate articulately and engage with current and potential clients in all forms: phone, email, in person, and telepathically if you're equippedBe techy—which does not mean you need a Computer Science degree—but be able to know and speak the tech world lingo enough to communicate with the product teamSet clear expectations with clients and internal teams throughout the relationship to ensure the best customer service possibleHandle any escalation issues in a calm and clear manner; turn these issues into opportunities to strengthen relationshipsPlan, manage, and lead projects with the support team; review and retrospect project performance once completeQualificationsBachelor's degree2+ years experience in a SaaS Customer Success roleHas prior experience working in a healthcare technology companyLoves the healthcare industryStrong aptitude for technologyHas experience with project management (a Project Management Professional certification is a plus!)Additional InformationPerks:Remote work and future office options!Opportunities for relocation to MiamiTravel throughout the US for work outings and occasional conferencesCompany outings, events, and an awesome work cultureA team of very kind and friendly people who are passionate about making a difference in healthcareAsk….we have more!
