Remote Live Chat Representative

Job Description:

Regions Financial is seeking a motivated and confident Remote Live Chat Representative to join our team in San Diego, California. As a part-time Associate Level position, the successful candidate will have at least 2 years of experience in customer service or a related field.

Responsibilities:- Respond to customer inquiries and provide support via live chat- Assist customers with account inquiries, transactions, and technical issues- Identify and escalate complex issues to appropriate teams- Maintain accurate records of customer interactions and transactions- Meet or exceed performance goals for response times and customer satisfaction- Collaborate with team members to improve processes and customer experience

Requirements:- 2+ years of experience in customer service or a related field- Excellent communication skills, both written and verbal- Strong problem-solving skills and ability to think strategically- Ability to work independently and as part of a team- Proficiency in typing and using chat software- Motivated and confident personality traits- Experience with financial services or banking is a plus

Benefits:- Training & professional development opportunities- Free food provided during working hours- Company equipment provided for remote work

Working Environment:At Regions Financial, we embrace a culture that challenges norms and encourages bold thinking. As a Remote Live Chat Representative, you will have the opportunity to work in a supportive and collaborative environment where your contributions are valued.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement:Regions Financial is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.