Job Description:Kabbage, a leading financial technology company in Dallas, Texas, is seeking a part-time Remote Customer Support Assistant to join our dynamic team. This entry-level position requires at least 1 year of experience and is perfect for energetic and independent individuals who excel in teamwork and planning. As a Remote Customer Support Assistant, you will play a crucial role in providing excellent customer service to our clients.
Responsibilities:- Responding to customer inquiries via phone, email, and chat in a timely and professional manner- Assisting customers with account management, billing inquiries, and technical support- Resolving customer issues and escalating complex problems to the appropriate teams- Collaborating with other support team members to ensure a seamless customer experience- Supporting marketing and sales initiatives by providing product information and assistance to potential customers- Documenting customer interactions and feedback for future reference and analysis
Requirements:- Bachelor's degree or equivalent work experience- Excellent communication skills and a customer-oriented mindset- Ability to work independently and as part of a team- Strong organizational and time management skills- Proficiency in Microsoft Office and customer support software- Ability to adapt to a fast-paced and changing environment
Benefits:- Visa sponsorship for qualified candidates- Training and professional development opportunities- Travel opportunities to attend industry events and conferences- Encouragement of calculated risk-taking to drive innovation and progress
Equal Opportunity Statement:Kabbage is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected. We encourage applications from qualified individuals regardless of age, race, gender, sexual orientation, disability, or any other characteristic protected by law.
Deadline to Apply: May 23, 2024
Don't miss this exciting opportunity to join the Kabbage team and make a difference in the world of financial technology! Apply now and take the first step towards a rewarding career in customer support.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
