We are desiring to recruit a persistent Remote Customer Service Representative to join our knowledgeable team at Maximus Services, LLC in Austin, TX.
Growing your career as a Full Time Remote Customer Service Representative is an incredible opportunity to develop relevant skills.
If you are strong in persuasion, innovation and have the right mindset for the job, then apply for the position of Remote Customer Service Representative at Maximus Services, LLC today!
Job Introduction
Maximus is currently hiring Customer Service Representatives to join our team! This position is responsible for supporting Texas Health and Human Services by providing customer care and enrollment services via telephone, IVR and web based portals.
CSR's have the option to work remotely or onsite at our Austin location but must live wthin a 70 mile radius of the office location in Austin, TX. Why Maximus? Full Time Paid Time Off Employee Assistance Program (EAP) for your well-being Employee wellness programs Employee discount programs Education and Experience Requirements Essential Duties and Responsibilities: Responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken Follow standard operating procedures to ensure consistency and accuracy Address customer inquiries and resolve problems to ensure that appropriate changes are made Refer unresolved customer grievances to designated departments for further investigation Communicate with supervisor regarding any potential needs or concerns Perform data entry accurately Minimum Requirements: High School diploma or equivalent 6 months of customer service experience preferred Must reside within 70 mile radius of Austin, TX Home Office Requirements:
Requirements must be met by those choosing to work from home.
Reliable, high-speed internet service Minimum 20 Mbps download speeds Must be a traditional, wired high-speed connection such as cable or fiber Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible Must be able to connect your computer directly to your modem or router via ethernet cable, WiFi connections are not allowed Quiet and distraction-free workspace Maximus will supply your computer equipment
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Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People?, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers. EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Posted Max
USD $16.00/Hr. Posted Min
USD $16.00/Hr.
Benefits of working as a Remote Customer Service Representative in Austin, TX:
? Opportunity to Make a Difference
? Continuous Learning Opportunities
? Generous Compensation
? Remote Work opportunity
