Remote Customer Service Representative (WFH) Location Remote in Lexington, KY : Eligibale States for Remote Hire: KY, OH, TN, FL, TX, SC, PA, MN, AZ Do you love engaging with people and being part of a supportive team? Do you strive to provide high quality customer service to every customer you meet? Then this is the ideal position for you! As a Customer Service Representative at Weed Man Lawn Care/The Mosquito Authority, you will play an integral role in maintaining loyal customer relationships. Our Customer Service Representatives are great communicators with strong phone skills and proficiency in computer data entry. In this position, you will have the opportunity to work with both current and potential customers, as you handle service inquiries, concerns, and requests about our products and services.
If you're committed to excellent customer service and enjoy helping others, this is a great opportunity for you!
ESSENTIAL DUTIES AND RESPONSIBILITIES: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Answer customer calls and provide general information regarding product pricing, availability, and order details. Responsible for achieving an acceptable conversion rate of inbound prospective customer calls to customers. Communicate effectively with services technicians, managers, and customers to ensure high quality and timely expedition of customers. Maintain knowledge of our services, pricing, promotions, procedures, and other important issues through management communications, training, and meetings. Contact customers and perform appropriate research to correct inaccurate or missing order information. Work flexible schedule as required to meet weekly responsibilities, including occasional weekend hours. Completion of other duties as assigned by senior staff. REQUIREMENTS: High School graduate Strong communication skills - verbal and written Attention to detail and accuracy Proficiency with Microsoft Office platforms Execute marketing initiatives (social media, trade shows, special events) EQUIPMENT: Desktop or laptop computer Highspeed internet (Hardwired Preferred) Headset Camera PERKS: Paid training Competitive compensation Healthy approach to work/life balance ABOUT US: Weed Man is the nation's largest and fastest growing lawn maintenance companies! Our franchise is owned and operated by Hillenmeyer Landscape Services, a SIXTH GENERATION, family owned business that has been servicing Lexington for the past 182 years! Our mission statement is to deliver first-class outdoor soloutions so that YOU can focus on life's priorities. Come join our amazing team today!
