AbbVie is seeking a dedicated and passionate Remote Client Support Manager to join our team in San Antonio, Texas. As a Mid-to-Senior Level position, we are looking for individuals with at least 8 years of experience in client support roles.
Responsibilities:- Manage a team of remote client support specialists to ensure excellent customer service and satisfaction- Develop and implement strategies to improve client support processes and procedures- Collaborate with internal teams to address client issues and provide solutions in a timely manner- Monitor and analyze key performance indicators to identify areas for improvement- Serve as the main point of contact for escalated client inquiries and issues- Conduct regular trainings and performance evaluations for the remote client support team- Stay up-to-date on industry trends and best practices in client support
Requirements:- Bachelor's degree in Business Administration or related field- Proven experience in a client support management role- Strong leadership and communication skills- Ability to work independently and as part of a team- Excellent persuasion and cooperation skills- Proficiency in Microsoft Office and client support software- Experience working in a remote or virtual team environment
Benefits:- Parental leave- Company-provided equipment for remote work- Profit sharing opportunities- Opportunities for professional development and growth
Working Environment:At AbbVie, we strive to cultivate a sense of ownership and responsibility at every level. We value collaboration, innovation, and a strong work ethic. Our team works together to achieve common goals and deliver exceptional results for our clients.
Deadline to Apply: May 14, 2024
Equal Opportunity Statement:AbbVie is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
