Remote Call Center Officer

Job Description:

As a Remote Call Center Officer at Goodyear Tire & Rubber, based in Houston, Texas, you will be responsible for providing exceptional customer service and support to customers who contact our call center. This is a part-time, entry-level position with no prior experience required. We are looking for passionate and driven individuals who possess strong time management and strategic planning skills.

Responsibilities:- Handle inbound and outbound calls from customers regarding inquiries, complaints, and general assistance- Provide accurate and timely information to customers, ensuring a positive experience- Collaborate with other team members to resolve customer issues efficiently- Maintain a high level of professionalism and customer service at all times- Meet or exceed performance goals set by management- Continuously learn and adapt to new technologies and processes to improve customer service

Requirements:- Must be passionate and driven about providing excellent customer service- Strong time management and strategic planning skills- Excellent communication skills, both written and verbal- Ability to work independently and as part of a team- Basic computer skills and familiarity with call center software is a plus- High school diploma or equivalent- Must be available to work part-time hours

Benefits:- Travel and spending expenses covered- Parental leave for new parents- Free food provided during shifts- Opportunities for growth and development within the company

Working Environment:At Goodyear Tire & Rubber, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our call center officers have access to training and resources to enhance their skills and provide the best possible service to our customers.

Deadline to Apply:Please submit your application by May 17, 2024, to be considered for this position.

Equal Opportunity Statement:Goodyear Tire & Rubber is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.