Job Title: Regional Customer Service Manager
Company Overview:
Our confidential client company is seeking a Regional CSM to join their dynamic and growing team at a leading Waste and Recycling company committed to environmental sustainability and customer satisfaction. We provide innovative waste management solutions to businesses and communities, contributing to a cleaner and greener future.
Job Summary:
As a Regional Customer Service Manager, you will play a pivotal role in ensuring exceptional customer experiences across our designated region. This position requires extensive travel, approximately 50%, as you collaborate with local teams, address customer inquiries, and oversee service delivery. You will be the key liaison between our company and clients, promoting customer satisfaction, resolving issues, and identifying opportunities for service enhancements.
Responsibilities:
1. Customer Relationship Management:
- Build and maintain strong relationships with key customers in the region.
- Address customer inquiries, concerns, and escalations promptly and professionally.
2. Service Oversight:
- Collaborate with local teams to ensure the seamless delivery of waste management services.
- Conduct regular site visits to assess service quality and identify areas for improvement.
3. Issue Resolution:
- Proactively address customer issues and concerns, ensuring swift and satisfactory resolutions.
- Work closely with internal departments to coordinate problem-solving efforts.
4. Communication:
- Effectively communicate company policies, procedures, and service updates to customers.
- Conduct customer satisfaction surveys and gather feedback for continuous improvement.
5. Training and Development:
- Provide training and support to customer service teams within the region.
- Foster a customer-centric culture within the organization.
6. Reporting and Analysis:
- Generate regular reports on customer service metrics and regional performance.
- Analyze data to identify trends, opportunities, and areas for improvement.
Qualifications:
- Proven experience (3-5 years) in customer service management, preferably in the Waste and Recycling industry.
- Strong communication and interpersonal skills.
- Ability to travel extensively within the designated region (50% travel).
- Exceptional problem-solving and conflict resolution abilities.
- Familiarity with waste management regulations and industry practices.
Benefits:
- Competitive salary.
- Comprehensive health and wellness benefits.
- 401(k) retirement plan.
- Opportunities for professional growth and development.
If you are passionate about customer service, sustainability, and making a positive impact, we invite you to join our team. Apply today and be part of a company dedicated to creating a cleaner, greener future. Send your resume confidentially to to set up an interview.
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
