A family-owned and privately held property management company, First Realty Management has more than 70 years of experience with the industry knowledge to match. We combine the resources of a large company with the personal touch and attention to detail of a small, local firm.
At the core of it all, our talented employees are what make us stand out above the rest. While we perform as a top-tier property management company, we strongly emphasize our close-knit, family-owned foundation. Professional growth is encouraged through a commitment to educational advancement and opportunities to learn from industry thought leaders. We create a sought-after community atmosphere by recognizing and celebrating those who go above and beyond. And above all else – we always put our team members first.
We are seeking a full-time Property Manager who will ensure the efficient operation of our apartment community in the Worcester, MA area by providing the highest quality product and service by operating the property within established financial guidelines and budget; ensuring the physical plant meets established property standards. In addition, the Property Manager is responsible for the efficient physical and financial operation of the assigned property in keeping with the owners' goals as outlined by the senior staff and in compliance with federal, state & local regulations and with First Realty policies and procedures.
JOB FUNCTIONS:
Prepares annual site budget and regularly monitors budget throughout the year. Ensures that property operates within set financial guidelines and prepares monthly variance reports and other financial reports when necessary. Ensures all money is collected in a timely manner. Meets set distribution schedule.
Hires appropriate site staff members. Manages, directs, disciplines, and develops staff members, ensuring that they work toward meeting property goals and operate within established policies and procedures. Evaluates job performance of staff members regularly.
Ensures that the physical condition of the property, both interior, and exterior is, safe, attractive, and running efficiently at all times. Ensures that property meets inspection guidelines for various agencies, i.e. HUD, state housing finance agencies, mortgage companies, etc. Educates residents on their responsibilities in helping maintain a clean, enjoyable, safe living environment.
Ensures all require resident paperwork is complete such as; all appropriate background and reference checks, applications, leases, etc. Ensures all HUD and other regulatory paperwork is complete and in compliance with appropriate guidelines.
Monitors and oversees all contractual services, ensuring the satisfactory quality of service and cost-effectiveness. Solicits new bids when necessary and ensures all contracts are current.
Reduces vacancy by fostering and maintaining positive resident relations, resulting in a satisfactory resident retention rate. Ensures that all staff members respond to resident needs and service requests in a prompt, efficient, and courteous manner. Responds appropriately to resident concerns regarding safety, noise, and other matters regarding the community's environment. Monitors resident selection, ensuring that all new residents meet established selection criteria.
OTHER OB FUNCTIONS:
Assumes an active role in the town or city in which the property is located by representing both management's and residents' interests on task forces or committees to resolve local problems. Develops and maintains positive, productive relationships with local agencies.
When appropriate, reports problems and/or concerns regarding residents or property to senior management.
Maintains excellent communication with all staff members and conducts regular staff meetings.
SKILLS AND ABILITIES:
Thorough understanding of property management practices
Strong customer service, financial, leasing/marketing, maintenance oversite, and building system knowledge.
Proven ability to effectively supervise staff and manage the property
Knowledge of local, state, and federal housing regulations and any housing programs applicable to the property
Superior skills in leadership, judgment, initiative, and discretion
Excellent communication skills, both verbal and written business English and Spanish
Ability to learn quickly
Ability to read and understand financial/budget reports
Proficiency in Microsoft Word and Excel
Strong preference for experience with Real Page suite of products
Basic marketing skills
Requirements Level of Education/Training/License:
NAHP designation, or to be completed within two years.
Other formal industry-related certifications, such as C3P, NAHP, CPM, and ARM preferred
Experience in tax credit housing, Yieldstar, OneSite, ILM, and Active Building
Bachelor's degree in Business preferred.
Experience:
2-5+ years experience with residential property management.
Supervisory experience
Benefits Sign-on Bonus. Paid Vacation, Holidays, PTO/Personal leave. 401(k) plan. Health, Vision, and Dental Insurance. Life Insurance, Short & Long Term Disability. Flex spending accounts & Transportation expense accounts. Opportunity for professional growth and development. An EOE/ Veterans/Disabled Employer: If you need an accommodation to apply due to a disability or protected veteran status, please contact HR at
