Project Management Operations Director

at CBRE in Dover, Delaware, United States
Project Management Operations Director – Life Sciences
Job ID
160601
Posted
30-Apr-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Construction, Design, Project Management
Location(s)
Boston – Massachusetts – United States of America, Cambridge – Massachusetts – United States of America, Charlotte – North Carolina – United States of America, Chicago – Illinois – United States of America, Chicago Heights – Illinois – United States of America, Durham – North Carolina – United States of America, East Chicago – Indiana – United States of America, North Chicago – Illinois – United States of America, Raleigh – North Carolina – United States of America, Rancho San Diego – California – United States of America, Remote – US – Remote – US – United States of America, San Diego – California – United States of America, West Chicago – Illinois – United States of America, West Raleigh – North Carolina – United States of America
About the role As a CBRE Project Management Operations Director, Life Sciences, you will be responsible for project management platform services for the Life Sciences sector in the Americas, to achieve the sector's strategic business objectives. Key focus areas include operational excellence, customer relationship management, talent, and growth.
The role is under the supervision of the global project management lead for the Life Sciences sector.
What you'll do Lead the implementation and continued development of CBRE's Life Sciences client base, products and services, culture, and behaviors across accounts so that the sector exceeds the growth and financial targets of the Company through exceptional client service and exceptional people.
Lead the various enterprise offerings ( PJM , Agency Project Management, Program Management, MAC , Dedicated account resources, and the Principal Contracting offering) and introduce them to existing and new clients to exceed the sector's vertical growth and financial targets.
Contribute to the strategic direction of the sector through membership of the Leadership Team
Coaching dedicated account PJM leaders to increase performance and grow business.
Act as a liaison between client account SPOC , local LMA /Project Management leadership, and client accounting to ensure consistent, high-quality service delivery and ensure compliance with client requirements and CBRE Global Standards.
Coordinate with client account leaders, LMA /Project Management leadership, client representatives, and client accounting services on the process, budgeting, analysis, and reporting coordinates and controls all internal account reports, documents, and initiatives.
May act as a point of contact for clients to share feedback and develop plans to respond to feedback and improve performance at a tactical and strategic level. Develop, nurture, and maintain positive client relationships while understanding client expectations and advocating on behalf of clients to ensure successful project outcomes.
Make effective and persuasive presentations on the Life Sciences business to clients, senior management, and the industry at large.
Lead the business unit team in their establishment of client-driven project goals & objectives allowing them to continuously manage their client's expectations with their team members and other stakeholders.
Own the Operating Model for the sector, driving efficiency and effectiveness of Account operations, and alignment of the Transition teams to deliver to Divisional standards.Evaluate current standards and practices and identify improvement opportunities, working with other support and business teams to refine and implement best practices.
Act as a corporate citizen, working collaboratively with other business leaders to achieve Company targets, develop talent and succession plans, and present a joined-up approach to clients.
Act as a role model so that the CBRE culture and behaviors are embedded in the sector, leading by example.
May provide financial oversight of sector performance and commercial review of bids and proposals submitted to clients.
May assist in formulating, negotiating, and executing contracts with the client account client, utilizing the internal expert resources, i.e. legal, risk, procurement, etc.
Support new business pursuits, account renewals, and associated transitions.May lead and oversee new client transition and client termination processes for the assigned region, ensuring compliance with defined CBRE Global Operating Standards. Serve as or partner with the primary point of contact with client accounts and ensure high client satisfaction.
Other tasks and stretch assignments are at the discretion of your manager.
Exhibits a complete understanding of our corporate governance policies and procedures. Responsible for ensuring corporate governance policies and procedures are adhered to within the workgroup.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE Bachelor's degree in Project Management, Construction Management or any similar type of Bachelor's degree program or minimum five years industry experience or minimum two years' experience within Operations at CBRE , Inc.
Bachelor's degree in Project Management, Construction Management or any similar type of Bachelor's degree program and minimum 10 years industry experience preferred.
CERTIFICATES and/or LICENSES None
COMMUNICATION SKILLS A valid driver's license with a good driving record for applicable vehicles, without restrictions, or limiting conditions. (Corrective lenses permitted)
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Must possess excellent verbal and written communication skills, exhibit a professional attitude, and possess time management skills.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
Must be an active listener, giving full attention to what others people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
FINANCIAL KNOWLEDGE Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
Possess a working knowledge of arithmetic.
REASONING ABILITY Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
Must possess critical thinking skills using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions and approaches to problems.
Must possess problem solving skills and be able to identify problems and review related information to develop and evaluate options and offer/implement solutions.
OTHER SKILLS and ABILITIES Must possess judgment and decision making skills and be able to consider the relative costs and benefits of potential actions to choose the most appropriate one.
Knowledge of design techniques, tools and principals involved in production of precision technical plans, blueprints, drawings, and models.
Knowledge of business management principals involved in strategic planning, resource allocation, leadership technique and coordinat
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