DESCRIPTION How often have you had an opportunity to be a founding member of a team that is tasked with solving a huge business problem through innovative technology? If you want to join innovative team that is making history and breaking new ground for Amazon, this is the place for you.
For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Delivery Experience (DEX) team provides those customers with innovative ways to get what they want and need, enabling the choices they make on every order, every day. We combine customer impact with retail invention, solving huge technical challenges along the way.
The Program Manager is part of the Node Configuration & Validation team, innovating the end-to-end internal integration experience to set our seller partners up for success. You'll be responsible for the designing, implementing, and maintaining high impact processes and supporting teams, that helps us deliver on our customer promise seamlessly. Specifically, this role will focus on driving quality and efficiency with respect to node configuration -- the process by which new sellers are integrated into multiple Amazon systems.
Key job responsibilities
- Coordinate the executional efforts of our contractor workforce to ensure quality and efficency with respect to node configuration tasks
- Lead the design, implementation, and delivery of a cross-functional continuous improvement projects
- Define and deliver important programs with broad cross-functional and cross-organizational business impact
- Bring strong, data-driven business and strategic judgment to decisions
- Invent, evolve, improve, and simplify processes and technology requirements (when appropriate).
- Develop business and process requirements, prioritize needs, and manage milestones and overall roadmap. -
- Approach complex business problems, aligning divergent stakeholder teams to a common plan
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA | New York City, NY, USA BASIC QUALIFICATIONS - 3+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
