Product Support Rep Ii - With Great Benefits

We are looking to hire a resourceful Product Support Rep II to join our vibrant team at Gtech Corporation in Indiana.
Growing your career as a Full Time Product Support Rep II is an amazing opportunity to develop exceptional skills.
If you are strong in teamwork, decision-making and have the right personality for the job, then apply for the position of Product Support Rep II at Gtech Corporation today!

Responsibilities Main Job Tasks and Responsibilities Ensure Tickets are handled within SLA's L1 Tech Support experience  is Preferred Knowledge of Monitoring Tools like Nagios, ELK, Op5, Grafana is preferred Basic Linux skills. Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information Identify and escalate priority issues route calls to appropriate resource follow up on tickets document  information according to standard operating procedures Flexible to work in 24/7 shifts Qualifications Education and Experience Bachelor's degree or equivalent (Btech Preferred) proficient in MS office English language proficiency- Expert Level knowledge of customer service principles and practices Some experience in a  customer service environment #LI-SA1
Keys to Success • Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

Benefits of working as a Product Support Rep II in Indiana:
? Excellent benefits
? Advancement opportunities
? Competitive salary