Full job description Location:
100 Public Square - Cleveland, Ohio 44113 ABOUT Enterprise Payments
Enterprise Payments is the fastest growing business segment in KeyBank, encompassing treasury, a leading commercial card, merchant, FX, liquidity, and fintech product set across a wide array of industry verticals and client segments. Our solutions are the software and payments engine that allows businesses to tackle their unique challenges and better engage with their customers—from a mom and pop restaurant, all the way to a publicly traded company.
ABOUT THE JOB (JOB BRIEF)
The Product Development and Vertical Strategies team within Commercial Payments Product is responsible for coordination and prioritization across multiple products. The team governs the operating cadence for product, leads agile transformation, enforces standards for product development and management.
The Product Operations Manager is a leader on the Product Development Team. This leader is responsible for designing, implementing, and managing change management and product operations (operating cadence, strategic project management, agile rituals) initiatives across Payments and the broader commercial bank organization. This role provides critical thought leadership to business partners within and across Enterprise Payments teams and stakeholders across the bank with regard to product operations, product development lifecycle, product affiliated tools and rituals.
ESSENTIAL FUNCTIONS
Lead the development of client strategy and operating cadence design that supports the end-to-end experiences for all of our segments Guide development of a more effective Product Operations organization Collaborate with business leaders across the organization on initiatives that infuse greater discipline in how we evaluate and execute product development initiatives, and operate as a broader extended product team Create and visualize customer personae and map client journeys (end-to-end experiences) across and throughout the product lifecycle, capturing touchpoints and highlighting strengths and areas of friction - with special emphasis on product partners and prospective clients Inspire the business to be customer and partner-centric by contributing to the business-wide understanding of industry metrics, Key's performance and our design principles of CX Lead successful implementation of improvement initiatives from ideation to benefit realization Deploy CX best practices for listening, interpreting, and acting on customer and partner feedback using structured and unstructured data to deliver actionable insights
EXPERIENCE QUALIFICATIONS
Bachelor's degree or equivalent work experience Minimum 5-10 years of experience – experience w/ change management, familiarity with project lifecycle phases and tools, strong ability to identify issues with urgency, to recommend solutions Possess strong process improvement, project management, negotiation, and analytical skills with a demonstrated application of those skills. Leadership and team management experience with the ability to provide strategic planning and oversight Ability to effectively communicate and influence at all levels of the organization Demonstrated ability to overcome obstacles in executing sophisticated, cross-functional initiatives Solid understanding of human-centered design and CX/EX practices Have a passion to create positive client centric experiences Possess a strong mix of quantitative, qualitative and problem-solving skills Ability to think strategically coupled with the ability to drive to execution Experience with storytelling + curating presentations Highly effective working independently with little supervision and comfortable making difficult decisions. Ability to operate in a multiple project management environments
PREFERRRED QUALIFICATIONS
Prosci (ADKAR) certification Treasury or banking experience Certified Customer Experience Professional (CCXP) Certification
ABOUT KEY BANK
Cleveland-based KeyCorp (NYSE: KEY is one of the nation's largest bank-based financial service companies, with assets of approximately $171 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $117,000.00 to $130,000.00 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.
Please click here
for a list of benefits for which this position is eligible. Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.
Job Posting Expiration Date: 05/28/2024 KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
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