Product Manager

The Product Manager will oversee product design, development, testing, launch and warranty. This will include maintaining high standards for production support, such as up-time and operational continuity, triage incidents and bugs.Products include:•FINANCE WEBSITESExpand self-service functionality to enable customers to easily manage their accounts online•SERVICE CONSOLE + AGENT KNOWLEDGECustomer service representatives use console to serve customer requests. Knowledge summarizes standard operating procedures to help representatives understand how best to do their jobs•CUSTOMER COMMUNICATIONS / MARKETING CLOUD PLATFORMCustomer communications via message center, email, SMS, web notifications, banner notifications and partner managed messages. Care and feeding of technical platform and templates

For the digital tools described, you will be working on projects, enhancements, production support and related enterprise projects.

Minimum Educational Qualifications•BA/BS degree•Agile certification for Product Owner or Scrum Master (PREFER SAFe Agile)

Minimum Business Experience•5-7 years of leadership experience, managing mixed teams: business / IT, internal / external, onshore / nearshore / offshore•2-5 years of experience with customer facing top brand digital product•2+ years of roadmap and business planning experience. Experience driving procurement process from identification of options, evaluations and RFI/RFP selection of tools and vendors.•2+ years of direct leadership experience, managing associates.•2 years of payments, financial services or captive finance industry experience preferred.•Ability to inspire art of the possible to improve upon status quo.•Ability to influence executive management with effective verbal and written communications; Strength in advocacy of business/IT needs and user experience.•Development of budget plans

Minimum Technology Experience•5-8 years of product management, product development or product operations experience•Salesforce admin certification (else ability to gain certification in year 1); Developer skills not required.
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