Title: Product Manager
Location: Columbia Pike, Silver Spring, MD/ Hybrid
Duration: 12+ months
Client: Telecom
Pay range - $45 - $50/hr on w2.
Responsibilities: -
Targeted Years of Experience: 5-7 years
Responsibilities
Identifying and implementing strategies to drive growth, increase revenue, reduce cost, and improve the digital experience for customers.
Expert in Role Based Access Control, CPNI, Access Control Methods.
Experienced in drafting & reviewing business requirements for integrating Network Product Tools.
Project management of minimal to complex legal matters pertinent to deliveries associated with Service Now Integrations.
Must be adept in planning and preparing for meetings, documenting information obtained during the meetings, identifying, and communicating and tracking action items and ultimately making sure all commitments are met timely.
Must be an expert in agile methodologies.
Organize and coordinate with stakeholders across several lines of business gathering information and requirements on projects.
Research user stories and requirements to summarize statutes and business flows using a variety of tools such as BPMN (Business Process Model & Notation), VISIO or Power Point.
Participate in JAD sessions and review scope on project artifacts such as Process Flow Documents (PFDs), Entity Relation Ship Diagrams (ERDs), Dataflow Diagrams (DFDs), test plans and policy and procedure manuals.
Provides direction and insight to the UAT teams on the correct behaviour of test cases.
Handles day-to-day escalations and quickly addresses them working with IT and other impacted teams.
Review customer feedback on a day-to-day basis and work with the IT development team to have any issues fixed.
Experienced in planning and preparing for meetings, documenting information obtained during the meetings, identifying, and communicating and tracking action items and ultimately making sure all commitments are met timely.
Experienced in developing presentations using PowerPoint, Excel and Word and prepares, updates applicable meeting materials (i.e. Matrices, Charts, etc.).
Well versed in database schemas and mapping.
Well versed with the product 360 life cycle and experienced in setting milestones, MVPs and measuring the success of each MVP by securing and sharing the metric and the KPIs achieved.
Drive the product vision and support the build of product roadmaps.
Partner with internal and external stakeholders (CX, DX, Sourcing, Ops Support, IT, Device Marketing, Legal, Compliance, Vendors and Agencies) teams to maximize channel performance.
Prior experience with digital digital operations, website design as a product owner/product manager.
Experience creating digital journeys for ecommerce transactions in agile environment.
Desired Skills
Product Management Experience of 5 to 7 years as a Product Manager/Owner handling large and complex project.
Knowledge of Product Tools Integrations to enterprise portals.
Knowledge of Service Now, Integrations and Routing.
Education/Certifications
Bachelor's Degree with strong academic performance, advanced degree preferred.
Proven interpersonal and communication skills, both written and verbal with a strong background of organizational skills and attention to details.
Ability to work in an agile, deadline-driven environment and handle multiple priorities in an efficient manner Self-starter with great analytical, qualitative, quantitative and problem solving skills, with the ability to make well thought out decision.
Experienced and well versed with all phases of the software development life cycle Must be skilled in reviewing user stories, business and system requirements to clearly differentiate functional vs non-functional requirements.
High level of competence with BPMN (Business Process Model & Notation), MS Office, including advance Excel skills
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