Pizza 9 Supervisor Location Santa Fe, NM : JOB PURPOSE: Supervises daily Pizza 9 staff and operations ESSENTIAL FUNCTIONS: Supervises daily Pizza 9 operations Assigns work to meet completion dates which may be in accordance with schedules fixed by higher supervision and subject to higher approval Supervises, delegates, provides leadership to and review the work of assigned staff Enforces all department procedures and policies; Participates in interviews to hire new CSR, Prep cooks, Delivery Drivers, Dough Makers; Contributes to performance appraisals and trains team members Ensures a safe environment for staff and customers; Ensures that all food handlers are properly trained in safety procedures and that food is inspected for proper temperatures Customer service duties: Fills in for other staff when necessary. Handles and resolves customer complaints Ensures that customer service standards in the areas of food quality, presentation, and service are met or exceeded in all food operations; Ensures that policies are enforced for utilizing food surplus and leftovers in order to control food waste; Ensures that policies are enforced for ordering, receiving, storing, and inventory of all food products REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES): Must be at least 21 years of age or older Good knowledge of supervisory, management, and decision-making techniques Extensive knowledge of food preparation and presentation, and food handling safety practices Extensive knowledge of customer relations practices and ability to enforce customer service standards throughout the food service operations Extensive knowledge of food service and deli policies, procedures, and ordering, storing, inventory of food products, and money-handling Ability to read budgets, calculates profit and loss Good verbal and written communication skills REQUIRED EDUCATION OR COMBO OF EDUCATION AND EXPERIENCE: High school Diploma or GED At least 1 year experience in the food & beverage industry PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: Restaurant/bar setting in a casino; Shift work; Required to work weekends, holidays, and overtime Standing/Walking, 100% up to 4 hours at a time Lifting up to 50 lbs. Exposure to heat and smoke from stoves Exposure to some cleaning chemicals Required to use and operate kitchen equipment and utensils Must follow safety precautions and requirements when operating or using equipment, utensils, and chemicals
