The People Technology Help Desk Support I role plays a crucial role in providing efficient and timely technical support and assistance for HR systems and projects. The primary responsibilities involve managing help desk inquiries through various channels, offering troubleshooting assistance, documenting issues and solutions, and ensuring effective communication with end-users.
Monitor and respond to cases entered into our internal case system (UKG People Assist) and through the team's support inbox. Provide first level contact and convey resolutions to customer issues. Troubleshoot system and data related issues. Properly escalate unresolved queries to the next level of support. Perform day-to-day maintenance of Marvin's People Technology platforms. Enter and update employee and job information into the HRIS application from various source documents. Assist team members to ensure data integrity through audits. Troubleshoot and correct data issues and help conduct root cause analysis to identify recommendations for preventing similar issues in the future or make corrections where possible. Participate in testing and new feature adoption as part of UKG quarterly releases or other internal releases. Run reports for customers, as well as create ad hoc reports. Drafts, reviews, and updates system process documents. Develop user guides and instructions for HR software. Assist in communication and change management efforts for People technology system platforms. Communication: Effectively influence and inform through oral and written communication. Confidentiality: Secure HR Systems and keep data confidential. Customer service-oriented mindset and a desire to help others. Basic knowledge of computer hardware, software, and operating systems. Strong problem-solving skills and attention to detail. Willingness to learn new technologies and adapt to changing environments. Proficient in Microsoft Office Suites. High School Diploma or equivalent. 0+ years of related experience. Some experience working in a support capacity is ideal. From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024 , according to an exclusive ranking by Forbes Magazine. owned and -led window and door company, you belong to a community full of opportunities.
For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.
Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:
$300 annual wellbeing account to spend on whatever makes you happy + healthy Better Living Day! (a paid day off to go have some fun) $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success Giving at Marvin - join coordinated volunteer opportunities Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship When you belong to the Marvin team, it's all part of the package. Apply today! This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.
