Patient Registrar Iii- Neurology East

Job summary
The Registration Services Associate III acts as the Experience Ambassador and directs the exceptional experience for patients, families and visitors in Presbyterian Medical Group Clinics.The exceptional experience begins in the lobby which is the domain of the Ambassador.The Ambassador assists, mentors, and encourages use of Kiosk technology for patient registration functionality.
Job seniority: associate level
Responsibilities
• Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due.• Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions.• The Ambassador welcomes patients and visitors by facilitating registration, wayfinding, and concierge customer service.• The Ambassador responds to all walk in inquiries; et.al; form or prescription pick-up, information regarding scope of practice, acquiring a PCP at the location, scheduling inquiries, release of information HIM requests, and message management as examples.• The Ambassador is trained in responding to patients in distress and immediately alerting clinical the staff while comforting the patient as clinicians arrive.• Ambassadors round on consumers offering information on possible delays, transport assistance and see to their needs by offering personal attention.• The Ambassador understands all patients are consumers and their exceptional experience is reflected in outcomes.• Ambassadors role model CARES Behaviors and live the Presbyterian Promise.
Requirements
• Two years experiences in Healthcare or customer service field with significant customer service experience.• Must be able to demonstrate competency in scheduling and registration.• Must pass all EPIC competencies within 30 days of hire or upon completion of Epic Clerical Training class.• Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.