Objective/Overview
CUHCCâ™s mission is transforming care and education to advance health equity. The clinic is known for providing high quality care to diverse patients and is moving forward in improving timely access to care for patients. This position will focus on providing financial information, advocacy, connection to resources, and payment collection on site. The ideal candidate will possess the ability to multitask, organize tasks and prioritize. Have high level oral and written communication skills to work with patients, staff, providers and insurance companies. Excellent customer service skills and a strong attention to detail is a requirement. Preferred experience in working with patients and staff from diverse cultures, languages and backgrounds. Perform to company standards of compliance with policies and procedures.
The working hours are Monday - Friday between 7:30am - 5:30pm, 8 hours a day, and expected to be on-site at CUHCC 100% of the time. MNSure Navigator certification is required within the first 30 days of employment, and this certification will be completed through CUHCC. This position is a bilingual position. Salary starts at $22.85/hr depending on experience. Essential Functions Position overview and functions may change as position develops Financial Aid & Good Faith Estimates (GFE) Processes (40%) Assist patients with the completion of financial assistance applications and application renewals based on established policies and procedures and maintain documentation to support each step of the process through to application approval or denial. Screen patients for programs they may qualify for based on household income and family size, or other established criteria depending on the program and complete all necessary application forms in a timely manner. Facilitate public program application through the MNSure portal. Manages the Good Faith Estimate process for underinsured and uninsured patients in a timely manner in accordance with State and Federal guidelines.
Billing Assistance (30%) Provide on-site customer service to patients related to questions about their bill and education related to discounts and public programs that may be available to them. Direct patients to other resources as needed. Assist patients with billing questions and take payments accordingly. Outreach (15%) Provide outreach to uninsured patients receiving care to evaluate eligibility for Sliding Fee Discount Program, public programs, or other programs they may be eligible for. Assist patients through the application process. Use online insurance eligibility systems to verify the patientâ™s insurance status. Other job duties: (15%) Maintain reports required by the position and updated daily. Maintain training and education vital to maintain a MNSure Navigator certification and recertification. Attend team and clinic-wide meetings as well as one-on-oneâ™s with the supervisor. This position works closely with various teams and will need to understand the processes and workflows. This role is responsible for professionalism and courteousness to patients and clinic staff, accepting payments, waiver review, estimated treatment costs, and questions on account. Other duties as assigned. All required qualifications must be detailed on application materials Required Qualifications High school diploma/GED and four years of general accounts transaction experience. Training may be substituted for some of the years of experience. Fluency in one of CUHCCâ™s predominant patient languages (Spanish, Somali, Vietnamese, Lao, Hmong) Experience in an administrative and/or clerical role in a health care setting. Experience working with insurance verification, coordination of benefits, billing practices and insurance collections Preferred Qualifications Knowledge of Epic EMR (Employee Medical Records) Post-secondary education credits in business or healthcare Knowledge of Federally Qualified Health Care Center (FQHC) A negative TB test and Hepatitis B Vaccination are required for this position. MNSure Navigator certification is required within the first 30 days and can be done through CUHCC. About University of Minnesota Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.
Connections working at University of Minnesota Twin Cities
