We are looking for a proactive PAS Specialist to join our collaborative team at OHSU School of Dentistry in Portland, OR.
Growing your career as a Full Time PAS Specialist is an amazing opportunity to develop vital skills.
If you are strong in time management, people management and have the right drive for the job, then apply for the position of PAS Specialist at OHSU School of Dentistry today!
The Comprehensive Pain Center (CPC) team includes physicians, psychologists, physical therapists, nurse practitioners, chiropractors, acupuncturists, rolfers, massage therapists, and a naturopath who deliver truly comprehensive care and offer more training opportunities for fellows and residents. Patients benefit from both traditional (e.g., blocks, pumps, stimulators) and non-traditional (e.g., biofeedback and acupuncture) pain management techniques. The department is also nationally recognized in pediatric pain management. As the PAS Specialist you will be the initial point of contact for patients to OHSU. You are the face and voice of the OHSU Comprehensive Pain Center. As the incumbent you will be motivated to create the ideal patient and family experience. You will support the OHSU Comprehensive Pain Center operations with overall new patient schedule coordination for patients and providers. In this position you will work with patients, families, providers, clinical and non-clinical staff to coordinator the patient's experience throughout the process of accessing healthcare at OHSU.
Scheduling for new patients, established patients & procedures Receive incoming phone calls via the Automated Call Distributor (ACD). Process all Managed Care referral work queues for the scheduling of consultations, procedures, diagnostic testing, outgoing referrals while assessing the patient's needs based on diagnosis, insurance coverage and medical records. Based on financial status of patient and if they are insured, determine if they are eligible to have an appointment scheduled or if they first need to go through financial screening. Accurately verify patient information including demographic & insurance coverage. Make updates via Epic when necessary. Accurately create new medical records for a new OHSU patient if they are not currently in Epic. Create an Epic referral for processing as well as to document insurance information per standard work expectations. Document any subsequent interactions with insurance company or others involved in the process of processing new patient referral. Communicate with other departments and referring provider practices to achieve optimal care coordination for medical or financially fragile patients. Clearly and thoroughly document any and all actions taken on a referral based situation following all OHSU Ambulatory standard work protocols. Communicate with PAS Supervisor if the established expectations cannot be met in the timeframes given. Creates and sends new patient packets for scheduled appointments. Escalate all concerns or complaints to manager or supervisor, utilizing established chain of command. Demonstrate courteous and professional behavior when dealing with patients/staff at all times. Manages a positive patient expeience at all times. Triage information to the appropriate clinical parties via Epic Inbasket. Triage faxes to appropriate care teams within the Comprehensive Pain Center. Monitor daily outlook pool inbox's if you're assigned as a daily task. Monitor personal Epic Inbasket daily. Consistently answer telephones in a timely manner and within defined standards. Triage phone calls and transfer to appropriate practice using the defined standards. Proactively perform outbound call work: This includes but not limited to calling patients to inform them a referral has been received in our system, process & schedule using departmental resources & tools while following standard work. Calling patients to explain insurance authorization complications for scheduled appointments. Uses the wait list to ensure provider appointment slots are full daily. Six months of work experience in a medical office setting, including high volume direct patient
contact OR One year of work experience in a high volume direct public contact position. Note: Successful completion of a formal OHSU Administrative Internship Program will substitute
for one year of experience. Knowledge and Skills Required: Basic computer keyboarding skills including typing of 30 - 45 wpm. Must be able to perform the essential functions of the position with or without accommodation.
Education: High School Diploma or GED; OR AA degree or some college coursework. Experience: One year of experience in an ambulatory clinical setting. Including high-volume scheduling of appointments, multi-line phone system, obtaining managed care authorizations OHSU experience Knowledge and Skills A thorough knowledge of patient and referral processes in EPIC Advanced patient scheduling skills Prior experience with surgery scheduling Experience with electronic scheduling, and electronic medical record systems Intermediate knowledge and skills in Excel Pay Range: $22.5 - $30.45 per hour
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at Show phone number or View email address on externalcareers-ohsu.icims.com.
Benefits of working as a PAS Specialist in Portland, OR:
? Excellent benefits
? Continuous Learning Opportunities
? Attractive packageCompetitive Pay
