Parts & Service Advisor

Job summary
Factory Direct Marine & RV is seeking a Service Advisor & Parts Clerk.The ideal candidate has an automotive service or parts background and is willing and able to multitask and provide great customer service.
Job seniority: entry level
Responsibilities
• Answer telephones and assist customers with service and technical questions• Properly schedule appointments and check-in customers following Boat N RV Standard Operating Procedures• Manage work orders on a daily basis through proper Work Order Management• Process the customer's work order efficiently through the Shop, Warranty, and Parts• Monitor customer satisfaction with a minimum of 95% CSI Rating• Develop and maintain high morale with team members throughout all departments• Read and understand all manufacturer policies and procedures as it pertains to the customer's manufacturer and aftermarket warranties• Schedule work orders to technicians ensuring that by 8:30 a.m. daily, all work is properly routed and staged for each technician• Improve efficiency of technicians by pre-planning all work and monitoring daily productivity levels• Up-sell service to customers through menu selling and accessory sales• Follow up with technicians to ensure all warranty parts are tagged and returned• Keep and maintain a safe work environment and ensure compliance of all OSHA regulations• Check all work to ensure that the quality of work performed is satisfactory and signed off• Close all work orders immediately after inspection of the completed work and all retail money is collected prior to customer taking vehicle• Ensure that all service customers are called and updated every 2-3 days while their vehicle is in service• Obtain customer signatures on all repair orders and warranty claim forms when applicable• Work a minimum of 45 hours during each pay period, less any approved and/or paid time off• Additional responsibilities as needed or directed• Sell parts to customers• Track parts inventory
Requirements
• Customer relations ability• Ability to plan and control• Product knowledge• Administrative skills including computers• Problem-solving ability• Multitasking• Sales and up-selling of RV products and service packages
Benefits
• Health insurance• Dental insurance• Vision insurance• 401k• Paid time off