We have been steadfast in providing safe and reliable water to approximately 60,000 customers in the eastern areas of the City of Centennial and unincorporated Arapahoe County. As the community has flourished with homes, schools, and businesses, we have remained dedicated to meeting the water needs of our residents and businesses with unwavering excellence and efficiency.
Our foundation lies in our people. Fostering a culture of cooperation, openness, and respect, we work collaboratively across teams and departments to fulfill our shared mission of delivering safe, dependable water to our community. Our values of trust, teamwork, and effective communication form the cornerstone of our workplace environment. In support of our employees, we offer flexible schedules, including the option for up to three days of remote work after six months of employment, along with a comprehensive benefits package which includes:
Fully funded 401(a) Pension Plan and Health Reimbursement Plan, with immediate 100% vesting.
Comprehensive group insurance plans covering Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance, complemented by two Employee Assistance Plans (EAPs). Many plans and elections come with minimal or no premium cost to employees.
Generous Paid Time Off (PTO) accrual and nine paid holidays annually.
Additional benefits encompass Tuition Assistance, 457 Deferred Compensation Plan, Wellness Reimbursements, Flexible Spending Accounts, and supplemental insurances like Colonial, Legal Shield, and Pet Insurance.
Position: Part Time Customer Service Representative
Schedule: 5 hours a day, Monday to Friday, flexible hours between 10:00 am - 3:00 pm or 12:00 pm - 5:00 pm, depending on business needs.
Job Description:
As a Part Time Customer Service Representative, you'll play a pivotal role in delivering exceptional customer service across various channels including phone calls, walk-ins, email, and chat. This position is integral to supporting our phone rotation staff during periods of leave, meetings, lunches, and offline work for projects and tasks. Your primary responsibilities will include:
Providing prompt, accurate, and courteous customer service to both internal and external customers, addressing inquiries and routing incoming calls effectively.
Actively listening to customer requests and concerns with empathy and professionalism.
Researching customer information in billing software and recording customer contact in our system.
Collaborating with other Customer Services team members to ensure seamless phone and walk-in coverage during business hours.
Developing and updating Standard Operating Procedures (SOPs) as needed.
Performing various clerical duties to support the Customer Service Department, such as processing returned mail and managing account notations.
Responding to requests for information and assistance, ensuring efficient operations and maintaining a high standard of customer service.
Cross-training in other duties and providing backup support as required.
Qualifications:
High School diploma or equivalent.
Minimum of 5 years of customer service experience.
Proficiency in Microsoft Office Suite, with advanced knowledge of Excel.
Strong interpersonal skills, including the ability to communicate effectively both verbally and in writing.
Detail-oriented, organized, and able to manage multiple tasks efficiently.
Ability to maintain professionalism and confidentiality, even in stressful situations.
Self-directed and proactive, with the ability to work independently while meeting deadlines.
Working Environment and Physical Requirements:
This role primarily involves office work, with occasional operation of a district vehicle to various work sites. Office tasks include operating standard office equipment such as computers, phones, photocopiers, and fax machines. Physical demands may include sitting for extended periods, hand-eye coordination for repetitive motion and data entry, and occasional lifting and/or moving of items up to 50 pounds.
Join our team and be part of our mission to serve and sustain our community with excellence in water services. We look forward to welcoming you aboard!
Employment Type: Full-Time
Salary: $ 19.00 28.00 Per Hour
