POSITION SUMMARY: The Outreach and Education Coordinator is responsible for creating and implementing an annual outreach plan for the District Attorney's Victim/Witness Assistance Unit. The outreach efforts will focus on raising awareness of victims' rights and available services, thus increasing their participation in the criminal justice system.
POSITION RESPONSIBILITIES: Essential Functions Implement community outreach and education presentations relating to victim services. Manage, coordinate and schedule participation in community events, meetings and other program activities. Maintain connections with social services agencies, law enforcement agencies, education systems and the general public. Manage social media profiles, including Facebook, Twitter and additional channels that may be deemed relevant. Participate with other social service agencies in outreach to the homeless population. Review and update the unit's website on a regular basis. Plan local activities for National Crime Victims' Rights Week. Assist with recruitment of volunteers. Maintain record-keeping and outcome measurements relative to services and programs, such as compiling the mandatory victim surveys. Assist with updating correspondence to victims. MINIMUM EDUCATION AND EXPERIENCE: While an Associate's Degree may be acceptable, a Bachelor's Degree in Education, Social Work or a related humanities field is preferred. Prior experience in education, community outreach or related area. Prior customer service experience with an emphasis on heavy contact with both the general public and all levels of professionals, both face-to-face and by telephone. Prior experience utilizing computer database programs to retrieve and manipulate information, as well as word processing and spreadsheet experience. Any equivalent combination of experience and training that provides the required knowledge, skills and abilities. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: Successful completion of employment background check, including NCIC criminal check. Thorough working knowledge of general office practice and business English, including the understanding of office methods, rules, practices and procedures. Spanish language skills, while not required, are desirable. Ability to effectively communicate with the public and government officials in a highly charged, emotional setting. Tact, discretion and professionalism in dealing with members of the public. Able to maintain cooperative working relationships with those contacted in the performance of duties, including all other employees. Must be able to work independently. Must be self-motivated. Ability to maintain confidential information. Must be able to attend and successfully receive a minimum of 10 hours of training per year. A valid Pennsylvania driver's license must be possessed and maintained, Possess basic understanding of word processing software (Microsoft Word preferred), spreadsheet software (Microsoft Excel preferred), and basic database concepts. Capable of understanding and carrying out oral and written directions. Ability to work 19 hours per week with flexibility in schedule and ability to work occasional evenings/weekends. Ability to handle stress. Physical presence in the office is required. PHYSICAL DEMANDS: Lifting of multiple files and file boxes as necessary. Maximum weight of boxes is approximately 15 pounds, which is usually required once per week. WORKING ENVIRONMENT: Normal Office
This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee. It is not intended to create a binding employment contract nor cover every detail of the position and may be changed where appropriate.
