Job Status:Full-Time
We're searching for all-around amazing Optometric Technicians to work hand in hand with our Optometrists to give each eye exam patient a stellar experience in our stores. You'll help manage a high volume of patients, complete pre-testing, support with new contact lens insertion and removal training, deliver video assisted eye exams (where applicable), collect critical data, and generally keep our eye exam operations running extra smoothly. Sounds like the job for you? Keep reading.
What you'll do:
Act as the primary liaison between doctor and patient, establishing a great rapport with all eye exam patients
Perform preliminary clinical data collection (including but not limited to: autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry)
Support with in person and video assisted eye exam appointments as available
Support new contact lens wearers through delivering insertion and removal training. Additionally, train additional team members (as directed by the Store Leader) on how to deliver insertion and removal training
Support the patient and store team through each step of the booking process with appointment confirmation, annual exam outreach, and contact lens follow up to ensure the patient has a seamless appointment experience
Efficiently manage the flow of our patients through the eye exam process
Provide support to the doctor in maintaining meticulous and accurate records of data collected
Help with the preparation of reports to other medical professionals as needed
Ensure adherence to governmental regulations and privacy policies (e.g. HIPAA/PIPEDA), and company procedures
Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up-to-date, ensuring the highest standards of cleanliness for our equipment, and performing ongoing maintenance and calibration as needed
Support the retail sales team as directed by the Store Leader
Who you are:
Professional, articulate, and have a compassionate approach to patient care
A team player who's effective and efficient when collaborating and communicating with doctors, the store team, and patients
Excellent with multitasking, organization, and time management in prioritizing appointments to maintain efficient patient flow
Able to think outside of the box when needed
Precise and comfortable with technology, and able to quickly learn and effectively use new medical applications
Excited to work side by side (or virtually!) with a doctor in a high-volume retail setting
Extra Credit:
1+ years of experience in a medical environment supporting doctors
Exceptionally knowledgeable about eyewear and able to accurately describe the features and benefits of different offerings. (Patients have questions, and we always like to have answers.)
Working knowledge of G Suite
Previous work experience with optometry, electronic health records, or medical care
Familiar with healthcare technology systems and equipment (EMR systems, retinal cameras, exam room equipment)
Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician)
Some benefits of working at Warby Parker for full-time employees:
Health, vision, and dental insurance
Life and AD&D Insurance
Paid time off
Paid Holidays
Retirement savings plan with a company match
Parental leave (non-birthing parents included)
Short-term disability
Employee Assistance Program (EAP)
Bereavement Leave
Optical Education Reimbursement
Snack Pantry
And more (just ask!)
