Job Summary The Deposit Operations Specialist is a phone-based position. The ideal candidate must be comfortable working by phone utilizing excellent customer service, attention to detail, and problem-solving skills. This role works within the Deposit Services Department which provides assistance to customers and branch personnel via telephone and digital channels. The department administers all back-office deposit processes for NASB, including item processing and ACH, debit, digital, and online banking support, CIP oversight, IRA administration, online account opening management, research and adjustment services, deposit account collections and legal processing.
What you can expect to work on Responsible for a taking a high volume of inbound calls with occasional outbound calls. Provides excellent customer service to external and internal customers. Resolves customer issues efficiently and effectively. Assists customers with account inquiries. Understands and explains deposit products and services. Performs data and monetary maintenance on accounts and customer records. Cross-train and backup other processes and tasks within Deposit Services Department, as assigned Responsible for processing all incoming ACH, Check Adjustments, Stop payments, Reg E Opt-In Requests, Reconciliation of GL's, and other duties as assign. The hours of this position will be Monday through Friday, 8:00 am to 5:00 pm and some Saturdays, 9:00 am to Noon. What you offer us A minimum of 1-year of Customer Service experience required. Bank deposit operations experience preferred. Excellent customer service skills Strong written and verbal communication skills Demonstrated problem solving ability. Strong organizational skills and ability to multi-task Ability to work under pressure and meet deadlines. PC skills and experience with MS Office Word and Excel Work Environment This position will be a hybrid-based schedule with a combination of in-office and remote work. Vaccine Policy NASB has a vaccine policy, which requires all employees to be vaccinated.
What we offer you NASB offers competitive compensation and excellent benefits packages, including:
Comprehensive health insurance options including medical, dental, and vision coverage. 401(k) retirement plan with immediate employer match. Generous paid vacation, sick and personal days. Plus, enjoy a bonus day off for your birthday! Exclusive mortgage and banking benefits. Paid holidays, volunteer time off, and free parking at NASB facilities Employee referral bonuses and internal training programs to help you reach our career goals. If you have any questions, please contact
Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment.
North American Savings Bank (NASB) is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
