Job Description:
Ashland is seeking a passionate and reliable Online Customer Success Manager to join our team in Fort Worth, Texas. As a Mid-to-Senior Level professional with at least 7 years of experience, you will be responsible for ensuring the success and satisfaction of our online customers.
Responsibilities:- Develop and maintain strong relationships with online customers to drive satisfaction and loyalty- Collaborate with cross-functional teams to optimize customer onboarding, retention, and expansion- Analyze customer data and feedback to identify opportunities for improvement- Create and implement customer success strategies and processes- Provide timely and proactive communication to address customer needs and concerns- Monitor and report on key performance metrics to track customer success- Stay current on industry trends and best practices in online customer success
Requirements:- 7+ years of experience in customer success, account management, or related field- Strong planning and creativity skills to develop innovative solutions for customer challenges- Excellent communication and interpersonal skills to build relationships with customers and internal teams- Ability to thrive in a fast-paced, dynamic environment- Bachelor's degree in business, marketing, or a related field preferred- Passion for delivering exceptional customer service
Personality Traits:- Passionate about customer success and driving positive outcomes- Reliable and dedicated to exceeding customer expectations
Benefits:- Free accommodation- Joining bonus- Life insurance
Working Environment:At Ashland, we embrace a culture that challenges norms and encourages bold thinking. Our team is driven by a shared passion for innovation and excellence.
Deadline to Apply:May 22, 2024
Equal Opportunity Statement:Ashland is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
