Online Customer Care Assistant

Job Description:

We are looking for a dedicated Online Customer Care Assistant to join our team at PulteGroup in Phoenix, Arizona. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service and a passion for helping customers in an online setting.

Responsibilities:- Manage online customer inquiries through various channels such as email, chat, and social media- Provide timely and professional responses to customer questions and concerns- Assist customers with product information, pricing, and order processing- Monitor and track customer feedback and escalate any unresolved issues to the appropriate team- Collaborate with other departments to ensure a seamless customer experience- Stay up-to-date on product knowledge and company policies to best assist customers- Proactively identify opportunities to improve customer satisfaction and retention

Requirements:- Strong communication skills, both written and verbal- Experience in a customer service role, preferably in an online environment- Driven and resourceful personality traits- Emotional intelligence and the ability to handle difficult customer interactions with empathy- Persuasion skills to effectively communicate solutions to customers- Ability to work independently and prioritize tasks effectively- Proficiency in Microsoft Office and online communication tools

Benefits:- Training & professional development opportunities- Paid sick leave- Employee discounts on company products- A supportive and innovative working environment

Deadline to apply: ********

Equal Opportunity Statement:PulteGroup is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees, regardless of race, gender, age, sexual orientation, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.