Online Contact Center Specialist

Job Description:As an Online Contact Center Specialist at Colgate-Palmolive in Dallas, Texas, your primary responsibility will be to provide exceptional customer service through various online platforms. You will be the first point of contact for customers seeking assistance or information about Colgate-Palmolive products.

Responsibilities:- Respond promptly to customer inquiries via email, chat, social media, and other online channels- Provide accurate information about products, promotions, and company policies- Resolve customer complaints and issues in a professional and timely manner- Maintain a high level of customer satisfaction through effective communication and problem-solving skills- Conduct research as needed to address customer questions or concerns- Document all interactions with customers in the appropriate system- Collaborate with other departments to ensure customer needs are met

Requirements:- 1 year of experience in customer service or a related field- Excellent written and verbal communication skills- Ability to multitask and prioritize in a fast-paced environment- Resilient and able to handle challenging situations with professionalism- Energetic and passionate about providing exceptional customer service- Strong research skills and ability to quickly find information online- Good time management skills and ability to meet deadlines- Equal Opportunity Statement: Colgate-Palmolive is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other status protected by law.

Benefits:- Disability insurance- Travel opportunities- Vision insurance

Working Environment:Colgate-Palmolive encourages autonomy and independence in the workplace, trusting employees to excel in their roles. As an Online Contact Center Specialist, you will have the opportunity to make a significant impact on customer satisfaction and build valuable relationships with customers.

Deadline to apply: May 17, 2024

If you meet the requirements and are interested in joining a dynamic team dedicated to providing exceptional customer service, we encourage you to apply for the Online Contact Center Specialist position at Colgate-Palmolive in Dallas, Texas.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.