Job Description:
Prudential Financial is currently seeking an enthusiastic and reliable Online Contact Center Assistant to join our team in Jacksonville, Florida. This is a part-time entry-level position ideal for individuals with at least 1 year of experience who are looking to start a career in the financial services industry.
Responsibilities:- Provide exceptional customer service through online chat, email, and phone interactions with clients- Assist clients with inquiries, account changes, transactions, and general information about our products and services- Utilize our online contact center software to accurately document client interactions and update client information in the system- Collaborate with other team members to ensure a seamless customer experience and achieve performance targets- Maintain a high level of attention to detail to ensure accuracy in all client interactions- Continuously develop and improve your knowledge of Prudential Financial products and services through ongoing training and professional development opportunities
Requirements:- Reliable and resilient personality with the ability to handle high-volume customer inquiries in a fast-paced environment- Strong people management skills to effectively communicate with clients and resolve issues in a professional manner- Excellent attention to detail to accurately document client interactions and update information in our system- Ability to work independently and collaboratively within a team to achieve performance goals- Proficiency in Microsoft Office applications and online contact center software preferred
Benefits:- Paid overtime opportunities for additional income- Relocation allowance for eligible candidates- Company-provided equipment for remote work
Working Environment:At Prudential Financial, we value a culture of ongoing learning and development to support personal and professional growth for our employees. We encourage a collaborative and supportive working environment where everyone has the opportunity to succeed and advance in their career.
Equal Opportunity Statement:Prudential Financial is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome all qualified applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
If you meet the requirements and are excited about the opportunity to join our team as an Online Contact Center Assistant, please submit your application by the deadline on June 3, 2024. We look forward to considering you for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
